Area Supervisor

NuServe; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

28 days leave (including bank holidays

Pension scheme with employer-contribs

Employee benefits portal with 24/7 GP

Commission on new business referrals

Career development opportunities

Job summary

NuServe Ltd in London is seeking a proactive Service Manager to lead site-based teams and ensure service excellence across multiple sites. You will work closely with clients and frontline staff to maintain high standards and a positive, compliant operating environment.

This permanent role offers £30,000–£32,000 per year, with DBS clearance required, and opportunities for development within a growing facilities management specialist.

Qualifications

• Experience managing site-based teams in a service delivery environment.
• Strong organisational and communication skills.
• Commitment to operational excellence, safety and compliance.

Responsibilities

• Lead and motivate frontline teams to deliver exceptional service across sites.
• Build strong relationships with clients and respond to their needs.
• Manage recruitment, onboarding, and staffing across sites.
• Carry out regular site inspections to ensure quality, compliance and safety standards.
• Resolve operational issues quickly and effectively.
• Oversee payroll, administration and site documentation accurately.
• Support continuous improvement and drive high performance.
• Lead by example and promote a positive team culture aligned with NuServe's values.

Skills

Team leadership

Communication

Operations management

Job description

About the Role

Join a B Corp Company on a Mission to Transform Facilities Management

We're looking for a proactive and customer-focused Service Manager to join our team. If you have a keen eye for detail, a passion for delivering top-tier service, and enjoy working in a fast-paced environment where every day brings a new challenge, this could be the role for you. You'll work closely with frontline teams and clients to maintain high standards and ensure service excellence across your area of responsibility.

Salary: £30,000 - £32,000 per annum dependant on experience

Location: London (Central)

Contract: Permanent

Start Date: Immediately

DBS Clearance Required

Key Duties

As part of our friendly and supportive team, you'll play a key role in leading frontline teams, maintaining exceptional service standards, and ensuring our clients and employees receive the highest level of support. Your day-to-day duties will include:

• Leading and motivating frontline teams to deliver exceptional service.
• Building strong relationships with clients and responding to their needs.
• Managing recruitment, onboarding, training and staffing levels across your sites.
• Carrying out regular site inspections to maintain quality, compliance and safety standards.
• Resolving operational issues quickly and effectively.
• Managing payroll, administration and site documentation accurately.
• Supporting continuous improvement and driving high performance across your teams.
• Leading by example and promoting a positive team culture aligned with NuServe's values.

What We're Looking For

Essential criteria:

• Experience managing site-based teams in a service delivery environment.
• Strong Organisational and communication skills.
• Commitment to operational excellence, safety and compliance

Desirable criteria:

• Previous experience in Cleaning Industry.
• Multi-lingual ideally to include Spanish or Portuguese.

About NuServe

We're not your typical cleaning and facilities company. As a certified B Corp, NuServe is committed to doing business differently – putting people, planet, and purpose at the heart of everything we do. With revenues approaching £15m and ambitious plans to reach £30m by 2030, we're on an exciting growth journey to become the most loved brand in facilities management.

Our reputation is built on four pillars: professionalism, care, sustainability, and innovation. If you're looking for a role where your work truly matters and you can grow with an organisation that's going places, keep reading.

What You'll Love About Working Here

Career Growth:

Join us during an exciting expansion phase where there are real opportunities to develop your career. We encourage professional development and personal growth.

Purpose-Driven:

As a B Corp, we're committed to making a positive impact on society and the environment – your work contributes to something bigger.

Supportive Culture:

Join a friendly, collaborative team where people matter, ideas are valued, and everyone is working towards a common goal.

Great Benefits:

• 28 days leave (including bank holidays)
• Pension scheme with employer contributions
• Employee benefits portal with 24/7 GP access
• Opportunity to earn commission for new business referrals (where applicable)
• Career development opportunities

NuServe is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued, respected and able to achieve their potential.

We welcome applications from people of all backgrounds and experiences, including disabled people, those with long-term health conditions and neurodivergent individuals. We are committed to providing a fair and accessible recruitment process and will make reasonable adjustments where needed.

If you require this job advert in an alternative format, need any adjustments or support during the recruitment process, please contact the people team.