Area Relief Officer

Manchester Arndale; Gateshead; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Attendance Allowance

Overtime at enhanced rates

Travel and mileage support

Funded training and qualifications

Courts & Tribunals Service team

Job summary

OCS UK & Ireland is seeking an Area Relief Officer to maintain a secure and welcoming environment across a group of court and tribunal sites in Gateshead. You will oversee access control, monitor activity, respond to incidents and provide a professional service to all visitors and staff.

This mobile, multi-site role requires flexibility around shifts, 40 hours per week, Monday to Friday, across sites within a defined radius of your base. Daytime hours with no night shifts.

Qualifications

• Right to work in the UK and able to pass DBS & BS7858 clearance.
• Valid UK SIA licence and security experience.
• Full UK driving licence and own vehicle.
• Strong communication and customer service skills.
• Ability to work across multiple locations and adapt to changing priorities.
• Good understanding of security procedures and health & safety.

Responsibilities

• Flexibility to support multiple sites within a defined area.
• Provide professional, welcoming and customer-focused service to all court users.
• Control access to buildings, ensuring security procedures are followed.
• Operate CCTV, x-ray machines and handheld detectors.
• Conduct searches in line with site procedures.
• Patrol public and restricted areas, maintain ties with control points.
• Respond promptly to alarms, incidents and security concerns.
• Record and report all incidents accurately.
• Support safe movement of people within the building.
• Maintain high standards of professionalism and compliance.

Skills

SIA Licence

Security experience

Strong communication

Customer service

Detail oriented

Adaptability

Health & safety

Calm under pressure

Tools

CCTV systems

X-ray machines

Handheld detectors

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Days of Working: This is a mobile, multi-site role, requiring flexibility to support operational needs around Gateshead, shift patterns will vary depending on site requirements.

As an Area Relief Officer, you will play a key role in maintaining a safe, secure and welcoming environment across a group of court and tribunal sites. You will be responsible for overseeing access control, monitoring activity and responding to incidents, ensuring that all visitors, staff and service users are supported in a professional and respectful manner.

This is a mobile, multi-site role, requiring flexibility to support operational needs across a defined area. You will work closely with colleagues and the wider court service to deliver a high standard of security and customer service.

You will work 40 hours per week, Monday to Friday, across sites within a defined radius of your core base. Shift patterns may vary depending on operational requirements, and you may be asked to provide cover at nearby sites. This is a daytime role with no night shifts.

As part of your role, your key responsibilities will include, but are not limited to:

• Flexibility to support multiple sites within a defined area
• Provide a professional, welcoming and customer‑focused service to all court users
• Control access to buildings, ensuring security procedures are followed at all times
• Operate security equipment including CCTV, x‑ray machines and handheld metal detectors*
• Conduct searches in line with site procedures
• Patrol public and restricted areas, maintaining regular communication with control points
• Respond promptly and effectively to alarms, incidents and security concerns
• Accurately record and report all incidents and activities
• Support safe and secure movement of people within the building
• Maintain high standards of professionalism and compliance at all times

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance**
• A valid SIA Licence and relevant security experience
• Full UK driving licence and use of own vehicle
• Strong communication and customer service skills
• A professional, reliable and detail‑focused approach
• Ability to work across multiple locations and adapt to changing priorities
• Good understanding of security procedures and health & safety practices
• Ability to remain calm and respond effectively in challenging situations

Desirable:

• Experience working within public sector or regulated environments
• Experience using security systems such as CCTV and screening equipment

Additional Benefits

• Guaranteed 40 hours per week with additional earning potential through overtime at enhanced rates
• £1 per hour Attendance Allowance (subject to criteria)
• Travel and mileage support, with expenses reimbursed
• Funded training, development opportunities and a clear pathway to recognised qualifications
• Work as part of a professional and supportive team within the Courts & Tribunals Service

* location specific

** This position is open only to candidates with an unrestricted right to work in the UK. Visa sponsorship is not available for this role.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.