Area Professional Services Manager (UK)

Fashion Institute of Design & Merchandising; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading organization is seeking an Area Professional Services Manager to oversee staff development and improve technical competencies. This role involves quality assurance, project oversight, and strategic planning to enhance operational effectiveness. Candidates must possess a Bachelor's degree and a minimum of 15 years' relevant experience, alongside a commitment to inclusivity and quality improvement.

Qualifications

• 15 years of extensive experience needed.
• Professional or engineering registration is required.
• Experience in managing diverse teams is essential.

Responsibilities

• Develop and train area staff in technical and business competencies.
• Monitor project quality review activities.
• Lead and coordinate business processes in line with policies.

Skills

Team Management

Quality Assurance

Technical Competence Development

Education

Bachelor's degree in a related field

Job description

Area Professional Services Manager (UK) - (185915)

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story: https://www.hdrinc.com/our-story

Each role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

Responsibilities

In the role of Area Professional Services Manager, you'll be responsible for:

• Developing, coordinating, monitoring, and improving technical competencies of area staff and products to meet client needs and market drivers, reporting to the Area Manager.
• Leading and monitoring the development and training of area staff in technical and business competencies.
• Overseeing workload balancing and ensuring qualified staffing of project teams. Leading quality assurance efforts to implement QA/QC Program activities striving for continuous improvement.
• Monitoring project QC Review activities, including assignment of experienced and qualified reviewers.
• Leading activities for continuous improvement, including the development and use of technical standards, procedures, best practices, and lessons learned.
• Participating in project reviews and supporting project teams with management of claims and losses.
• Leading the Area mentoring initiative.
• Overseeing technical and digital delivery evolution in collaboration with subject matter experts.
• Working with the Area Manager to streamline and coordinate business processes consistent with Area, corporate policy, and MOA.
• Ensuring implementation of quality standards and best practices.
• Providing leadership to business class leaders, including cross-sector leaders.
• Collaborating with Area operations, market sectors, business classes, and delivery leaders.
• Participating in Area strategic planning and plan implementation.
• Supporting hiring and retention of key staff.
• Serving as a champion for BGX opportunities.
• Supporting communication and coordination within all business groups.
• Performing other duties as needed.

Required Qualifications

• Bachelor's degree in a related field.
• Minimum of 15 years of relevant experience.
• Maintains professional or engineering registration with extensive related technical expertise.
• Experience in managing and developing diverse teams.
• Ability to work cooperatively with operations managers, technical staff, and marketing managers on professional services efforts.
• Committed to quality, continuous improvement, and HDR values.
• Active participation in our employee-owned culture is essential.

What We Believe

HDR is our company. We build on each other's experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages trust, and connects us closer to our clients and communities.

Our Commitment

As employee owners, we all contribute to creating an inclusive environment where everyone is welcomed, valued, respected, and empowered to bring their authentic selves to work each day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) foster belonging and a supportive environment where everyone can engage and contribute. Each group has an executive sponsor and is open to all employees.

Location and Details

Primary Location: United Kingdom-England-London

Industry: Corporate/Support Services

Schedule: Full-time

Employee Status: Regular

Business Class: Marketing and Admin

Job Posting

HDR is committed to employment equity and is an Affirmative Action and Equal Opportunity Employer.

We consider all qualified applicants, regardless of criminal histories or records.

Ready to learn more? Let's work together to make great things possible.

We design solutions to the world's greatest challenges and are always looking for talented individuals to join our global teams.