Area Planner

The Guinness Partnership; Havant; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

The Guinness Partnership is looking for an Area Planner in Havant to ensure smooth operation of planned repairs. You'll manage scheduling for trade operatives, liaise with teams for efficient resource planning while adhering to health and safety regulations. This role offers a hybrid working model aimed at fostering a productive work environment.

Qualifications

• Experience in scheduling work and managing multiple tasks.
• Understanding of GDPR compliance and health & safety procedures.
• Proficient in using databases.

Responsibilities

• Effectively plan operatives' schedules to meet operational needs.
• Maintain scheduling systems with accurate information.
• Liaise with customer service for updates and appointment scheduling.

Skills

Organisational skills

Customer focus

Adaptability

Record keeping

Health & Safety knowledge

Job description

Are you an individual who thrives in a dynamic environment and is dedicated to maintaining the smooth operation of planned repairs? If so, then the Guinness Partnership are seeking an Area Planner to join our team in Havant on a full-time, permanent basis.

Our company ethos is to improve people's lives by providing decent, safe, and high-quality homes and services. Help us to serve this mission by joining our crucial repairs team.

Reporting to the operational support manager, the successful candidate will provide an effective planning service for our trade operatives' work schedules to ensure all operating needs and customer requirements are met.

We operate a hybrid working model with a 3-day office-based requirement and 2 days working from home.

Key Responsibilities

• Resource Planning:Providing effective planning of regional operatives’ diaries working closely with the regional operational team to support the achievement of operational KPIs.
• Scheduling:Maintaining the scheduling system and providing internal and external customers with timely and accurate information.
• Communication:Liaising with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
• GDPR Compliance:Ensure that all customer data is processed in compliance with GDPR regulations.
• Diary management:Provide an effective planning service of operative’s diary’s, working closely with the regional operational team to support the achievement of team KPI’s.
• Commercial Coordination:Working closely with the commercial team in relation to subcontractor’s purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.
• Health & Safety compliance:Take appropriate H&S measures to ensure the safety of yourself, customers, and colleagues.

Role Criteria

Essential:

• Experience of scheduling work.
• Excellent organisational skills and the ability to manage multiple tasks & deadlines.
• Experience with customer focussed roles, ensuring a high level of satisfaction.
• Knowledge and understanding of GDPR regulations.
• Ability to work under pressure and adapt to changing priorities.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Experience of working with databases.
• Knowledge of Health & Safety and safeguarding procedures.

If you are interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.