Area Operations Manager | Yorkshire Ambulance Service NHS Trust

Yorkshire Ambulance Service NHS Trust; Molescroft; On-site; GBP 45,000 - 60,000; Full time

Job summary

A regional emergency service provider is seeking an experienced Operations Manager to lead Team Leaders within A&E services. This role involves ensuring effective management, strategic planning, and maintaining clinical standards. Candidates must have NHS and A&E operational experience, with a focus on team leadership. The role offers flexible working, competitive leave benefits, and opportunities for professional development.

Benefits

Flexible working hours

27 days annual leave increasing to 33

Contributory Pension

NHS Discounts

Dedicated employee assistance service

Qualifications

• Proven track record in operations leadership.
• Experience in response-led services.
• Ability to lead teams effectively.

Responsibilities

• Provide leadership and line management to Team Leaders.
• Develop team-based initiatives in conjunction with leadership.
• Ensure clinical competence of the team.

Skills

Operational leadership

NHS experience

A&E Operations

Employee relations

Job description

Provide leadership and full line management to a cohort of Team Leaders within a specified area ensuring they are well equipped to effectively line manage their teams.

Ensuring your area within the Clinical Business Unit (CBU) has robust workforce strategies in place for A&E services that are aligned to the wider organisation.

Key Responsibilities:

• Undertake a Tactical Command role as part of the Trust's on call rota.
• Work effectively as part of the wider leadership team to achieve area objectives and key performance indicators.
• Develop team-based initiatives and change where appropriate in consultation with the Deputy Head of Operations.
• Work alongside other clinical colleagues to ensure the clinical competence of the team.
• Prepare and submit concise, high quality management information to inform strategic decisions and measure operational performance against targets & standards.
• Take a proactive and compassionate approach in dealing with employee relations and welfare issues and always maintain confidentiality.
• Ensure clinical incidents are reported, investigated and lessons learned are implemented in line with all relevant trust policy and procedures including Serious Incidents, Incident Reporting and Clinical Case Reviews in collaboration with clinical leads.

About Us:

At Yorkshire Ambulance Service (YAS) we aspire to deliver world class care to the communities we serve. In recent years we have demonstrated a strong track record of improving patient care across all of our services despite facing increasing challenges and demands.

We believe a key part of this success is our willingness to look forward, anticipate change and adapt our services to better meet the needs of our patients.

Requirements:

We are seeking a pragmatic and organisationally focused Operations Manager/Leader with relevant experience in similar, senior roles in response-led services. NHS and A&E Operations experience is essential. You will have a demonstrable track record of operations leadership where you have demonstrated the ability to lead Team Leaders.

Benefits:

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependent).
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities. We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service. Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.