Area Operations Manager - South Wales M4 Corridor

TN United Kingdom; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dynamic Area Operations Manager to oversee multiple pharmacies in the Manchester area. This role emphasizes leadership, operational excellence, and a commitment to patient safety and quality standards. You will manage a team, ensuring compliance with NHS contracts while driving growth and delivering outstanding care. Ideal candidates will possess strong field management experience and exceptional communication skills. Join a forward-thinking company dedicated to enhancing community health and delivering top-tier pharmacy services.

Qualifications

• Experience in field/multi-site management is essential.
• Strong communication and analytical skills are required.

Responsibilities

• Manage performance of 8-15 pharmacies with a focus on KPIs.
• Conduct operational visits and drive business performance.
• Build and maintain relationships with the healthcare community.

Skills

Field/Multi-site Management

Commercial Skills

Analytical Skills

Communication Skills

Coaching Skills

Planning and Organizing

Job description

Area Operations Manager - South Wales M4 Corridor, Manchester

Client:

Well

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c0f20d0be6dd

Job Views:

5

Posted:

02.04.2025

Expiry Date:

17.05.2025

Job Description:

Overview of the role

We are looking for leaders who meet the following profile:

1. Thrives on colleague & patient interaction
2. Passionate about spending 90% of their time in Pharmacies
3. Works at pace and with accuracy
4. Is resilient, enjoys constant change & challenge
5. Is motivated by leading a team to deliver tangible & measurable results

If you are confident that you can demonstrate all of the above, then read on!

Purpose: As Area Operations Managers, you will be responsible for the management and performance of between 8-15 pharmacies. You will build capable & competent teams to deliver the best community pharmacy experience, focusing on delivering the KPIs and budgets, ensuring patient safety, and that quality and standards are delivered across all Pharmacies.

Scope: This role reports directly to the Senior/Regional Operations Manager and will be responsible for:

1. Operational visits to each Pharmacy every two weeks (minimum), leaving SMART actions, to drive business performance.
2. Supporting our ‘Delivering Well’ strategy through alignment of Pharmacy activity to corporate strategy.
3. Driving the delivery of Rx growth, Services and OTC sales in line with budgets.
4. Delivering excellent standards through ensuring compliance with all processes & procedures.
5. Monitoring competitor activity to look for opportunities to grow market share.

Patient Safety, Quality and Standards:

1. Ensures that all Pharmacies meet the GPhC standards & requirements of the NHS contract.
2. Completes first line investigations into PSIs & CD discrepancies when required.
3. Ensures delivery of all quality standards required by the NHS.

Delivering Outstanding Care:

1. Ensures that the team actively promotes and delivers all NHS and private services.
2. Ensures all complaints & incidents are reported, resolved or escalated as appropriate.
3. Actively builds & maintains strong relationships with the local healthcare community.
4. Ensures that their team actively offers tailored advice & products for prevention, treatment and wellbeing to patients & customers.

High Performance Team:

1. Recruits & builds trained, motivated and capable teams.
2. Actively manages performance through effective coaching & feedback in addition to formal reviews.
3. Identifies & develops both internal & external talent, providing a talent pipeline.
4. Ensures that everyone in the area is clear on their role & priorities through regular, clear & effective communication.
5. Constantly seeks to develop their own skills & competence and builds an environment of ongoing learning for all team members.

Knowledge, Skills and Experience:

1. Experience of field/multi-site management – either in a BAU capacity, responsible for cross-regional working (manage a Relief team) and/or as part of a project.
2. Understanding of the pharmacy market & profession (desirable).
3. Sound commercial & analytical skills.
4. Excellent communication skills.
5. Effective coaching & feedback skills.
6. Strong planning & organizing – able to manage conflicting priorities & allocate resources effectively.
7. Able to build & maintain highly effective professional networks through building relationships with internal & external stakeholders based on mutual trust.
8. Understands the requirements of the NHS contract and the GPhC/PSNI standards.

We reserve the right to close this vacancy in advance of the closing date.