Area Operations Manager - Pharmacist

Well Pharmacy; Glasgow; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading pharmacy chain seeks an Area Operations Manager to oversee 19 pharmacies across Glasgow. The role focuses on improving performance, ensuring compliance with standards, and enhancing patient care. Candidates must have experience in field management and exhibit strong commercial acumen while promoting a high-performance team culture.

Qualifications

• Experience in field/multi-site management is essential.
• Understanding of the pharmacy market is desirable.
• Strong commercial, analytical, and communication skills are necessary.

Responsibilities

• Responsible for managing and performing in 19 pharmacies.
• Ensure compliance with GPhC standards and NHS requirements.
• Drive delivery of Rx growth, services, and OTC sales.

Skills

Field management experience

Commercial skills

Analytical skills

Excellent communication

Coaching skills

Planning and organizing

Job description

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Overview of the role

The successful applicant must be a GPhC registered Pharmacist.

Background Information:

Serving communities across Glasgow's south-west, Renfrewshire, Inverclyde, and parts of Argyll, our area combines urban convenience with rural charm, from busy town centres to peaceful coastal and island locations.

We are looking for leaders who meet the following profile:

• Thrives on colleague & patient interaction
• Passionate about spending 90% of their time in Pharmacies
• Works at pace and with accuracy
• Is resilient, enjoys constant change & challenge
• Is motivated by leading a team to deliver tangible & measurable results

If you are confident that you can demonstrate all of the above....then read on!

Purpose:

As Area Operations Managers, you will be responsible for the management and performance of 19 pharmacies. You will build capable & competent teams to deliver the best community pharmacy experience, focusing on delivering KPIs and budgets, ensuring patient safety, and maintaining quality and standards across all pharmacies.

Scope:

This role reports directly to the Senior/Regional Operations Manager and will be responsible for:

Operational

• Visiting each pharmacy every two weeks (minimum), leaving SMART actions to drive business performance.
• Supporting our 'Delivering Well' strategy through alignment of pharmacy activities to corporate strategy.
• Driving the delivery of Rx growth, services, and OTC sales in line with budgets.
• Ensuring excellent standards by complying with all processes & procedures.
• Monitoring competitor activity to identify opportunities to grow market share.

Patient Safety, Quality and Standards

• Ensuring all pharmacies meet GPhC standards & NHS contract requirements.
• Completing first-line investigations into PSIs & CD discrepancies when required.
• Ensuring delivery of all NHS quality standards.

Delivering Outstanding Care

• Promoting and delivering NHS and private services.
• Reporting, resolving, or escalating complaints & incidents appropriately.
• Building and maintaining strong relationships with the local healthcare community.
• Offering tailored advice & products for prevention, treatment, and wellbeing to patients & customers.

High Performance Team

• Recruiting and building trained, motivated, and capable teams.
• Managing performance through coaching & feedback, including formal reviews.
• Developing internal & external talent, creating a talent pipeline.
• Communicating roles & priorities clearly and regularly.
• Fostering ongoing learning and skill development for all team members.

Knowledge, Skills and Experience

• Experience in field/multi-site management, either in BAU, cross-regional, or project capacity.
• Understanding of the pharmacy market & profession (desirable).
• Strong commercial & analytical skills.
• Excellent communication skills.
• Effective coaching & feedback skills.
• Strong planning & organizing abilities.
• Ability to build and maintain professional networks with stakeholders.
• Knowledge of NHS contract requirements and GPhC/PSNI standards.

We reserve the right to close this vacancy early.

About the Company

For over 70 years, we've cared for communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second-largest pharmacy chain with around 760 pharmacies and 7,000 colleagues.

Our mission is to support the health and wellbeing of our patients and customers, providing the best community pharmacy experience in the UK.

The future of pharmacy involves transforming primary healthcare, and we aim to lead this change using our clinical expertise and technological advancements to make medicines, advice, services, and care accessible where needed most.

We aspire to be a great business, recognized for delivering the best community pharmacy experience, where our teams feel proud, valued, and confident in a stable, innovative, and caring environment.

'Together we make a difference'