Area Operations Manager

LKQ Corporation; Cardiff; On-site; GBP 45,000 - 60,000; Full time

Job summary

LKQ Corporation is seeking an Area Operations Manager for their Cardiff branch. This role focuses on driving high-performance operational standards, enhancing customer experience, and fostering a collaborative environment across various teams. With opportunities for career growth and a host of employee benefits, this position is ideal for candidates with strong leadership and customer management skills.

Benefits

Competitive Salary

Enhanced Annual Leave

Exciting Career Growth

Pension Contributions

Life Assurance

24/7 Employee Assistance Programme

Exclusive Gym Discounts

Comprehensive Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Qualifications

• Experience leading a successful team.
• Ability to work collaboratively across multiple areas.
• Experience actively managing customer growth.

Responsibilities

• Drive customer service and operational excellence across branches.
• Ensure accountability for P&L and operational strategy.
• Lead, manage, coach and develop branch management teams.

Skills

Leadership

Collaboration

Customer management

Negotiation

Change management

Job description

Job Overview

As a key member of the LKQ UK and Ireland branch management team, the Area Operations Manager is responsible for creating, developing and driving high-performance and operational standards across their branches. These efforts directly support the organisation’s strategic objectives and plans, ensuring that the customer promise is consistently fulfilled.

The Area Operations Manager ensures a seamless customer experience by fostering collaboration, maintaining integrity and exemplifying teamwork. In doing so, they ensure full alignment between sales and operations, contributing to the overall success of the business.

What We Offer

• People First: We value our employees just as much as our customers.
• Work-Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Genuine opportunities for progression in a thriving industry.
• Passion for Excellence: Join a team dedicated to being the best at what we do.
  
  

Key Responsibilities

• Drive and execute exceptional levels of customer service and operational excellence across the branches
• Full accountability for the P&L, ensuring that each branch team deliver the operational strategy and maintain variable costs. This includes ensuring branches are operating effectively, with the correct controls, measures and inventory management across the area
• Drives improvement in scorecard metrics through strong local accountability.
• Works with the branch, sales and Regional Management teams to identify areas of business growth.
• Manage the payroll, headcount, distribution and controllable operational contribution targets.
• Drive Retail revenue performance.
• Lead, manage, coach and develop the talent within the branch management teams within their area to ensure strong succession pipelines. Ensure the team have the tools and capabilities to execute the business plan and customer promise.
• Drive and ensure collaborative working across operations, retail and sales, in order to optimise productivity and ensure a seamless customer experience.
• Create and sustain an equitable, diverse and inclusive environment where our colleagues can be themselves. Responsible for ensuring the workplace is free from discrimination, harassment and bullying.
• Lead the implementation of new processes, systems and standards, whether physical, cultural or behavioural to ensure continuous improvement within the branch network.
• Be a role model and champion our LKQ Values and act with integrity at all times whilst guiding, motivating and leading your team.
• Promote a safety-first culture, ensuring that safety remains a priority at all times.
  
  

Skills And Experience

• Experience leading a successful team
• Ability to work collaboratively across multiple areas
• Experience actively managing a customer pipeline/customer growth
• Have strong negotiation and influences skills that are adaptable to both internal and external stakeholders
• Experience leading change management
• Demonstratable experience advocating company values
  
  

Why Work for LKQ

• Competitive Salary – We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave – Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
• Pension Contributions – We invest in your future with our contributory pension scheme.
• Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.