Area Manager (Shops) x 2

NHS National Services Scotland; Inverness; On-site; GBP 33,000 - 42,000; Full time

Job summary

A healthcare organization in Inverness is seeking two full-time Area Managers (Shops) to oversee retail operations. Candidates should have management experience in retail and excellent communication skills. This position involves direct management of Shop Managers and supporting staff to meet sales targets. Attractive benefits include a lease car option and flexible working arrangements.

Benefits

10% discount in Charity Shops

Health reimbursement programs

Employee assistance program

Generous holiday entitlement

Pension with contribution matching

Flexible working arrangements

Qualifications

• Management experience in retail required.
• Willingness to travel to various shops.
• Ability to demonstrate exceptional service.

Responsibilities

• Manage and support Shop Managers.
• Ensure shops meet annual sales targets.
• Work closely with Retail Manager and team.

Skills

Strong people skills

Excellent communication

Teamwork

Job description

Overview

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. NHS Scotland welcomes applications from all sections of society.

Role

Area Manager (Shops) x 2

Hours: 37.5 hours (full-time)

Salary: £33,247.00 - £41,424.00 per annum

Holiday: 35 days per annum (including public holidays)

Sponsorship: This does not meet sponsorship criteria

Closing date: Sunday 28 September 2025

Interview date: Wednesday 8 October 2025

What we are looking for

We are looking for two Area Managers to join our retail management team. You should have strong people skills and the drive and motivation to ensure every shop in your portfolio meets and exceeds expectations. We are looking for you to have management experience in retail; be able to demonstrate excellent communication; and be willing to travel on most days to one of the shops you are responsible for. We can offer a lease car if the successful candidate wants one.

Day in the life of an Area Manager (Shops)

What you\'ll be doing...

Reporting to the Retail Manager, you will be:

• Directly managing and supporting our Shop Managers
• Supporting shop staff and volunteers to meet their annual sales targets
• Working with the Retail Manager and your fellow Area Manager as part of a close-knit team to deliver the Retail Growth Plan
• Visiting your shops on a frequent basis and touching base with your Shop Managers weekly
• Working with the Retail Events Coordinator to ensure that retail events are successful
• Supporting Shop Managers with any staff, volunteer or customer issues that arise
• Supporting recruitment of Retail staff

What we need from you

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Area Manager (Shops) you will need the following qualities and skills:

• A people person, that loves exceptional service!
• Takes great pride in what they do.
• Enjoys working as part of a team.
• Commitment to supporting and leading within our retail team.

What we offer

At Highland Hospice we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, innovation, and individuality is one of the reasons we are a first-choice health employer in the Highlands! We are passionate about our services and always on the lookout for new talent to join us on our journey.

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• 10% discount throughout all of our Charity Shops.
• Access to a wide range of health benefits and services via HSF flexible schemes which can reimburse you up to 100% for a wide range of health care costs.
• Free access to our employee assistance program that provides you with counselling services, financial advice, mental health support and more to help overcome any personal or workplace challenges.
• Generous holiday entitlement with a buy more or sell some option
• Flexible working arrangements
• Pension with addition contribution matching and Death in Service Benefit
• A lease car can be made available for this position if preferred

Plus access to many more schemes and enhanced benefits.

This post is not subject to a Disclosure/PVG check.

Informal enquiries can be made to Lisa Foster on 01463 234312 or [e-mail]

Full job description and Highland Hospice application forms are available at: https://highlandhospice.org/who-we-are/current-vacancies

Equal Opportunities

Highland Hospice is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact [e-mail]