Area Manager - RFCA

Serco; Birmingham; Hybrid; GBP 40,000 - 80,000; Full time

Job description

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: Harborne, to cover the West Midlands area

Salary: Competitive + Company Car/Car Allowance + Benefits

Full time, Permanent

We are seeking an experienced Area Manager to oversee operational delivery within the RFCA contract, ensuring high-quality maintenance and compliance with SLAs and KPIs for reactive, planned, and grounds maintenance. You will align service delivery with contract requirements and VIVO’s strategic goals, driving continuous improvement and operational excellence.

What You'll Do

1. Maintain statutory compliance across RFCA assets.
2. Manage risks and build a team capable of successfully delivering capital projects.
3. Implement a robust Health & Safety strategy focused on achieving Zero Harm.
4. Have responsibility for the performance against contractual obligations, including reporting and driving continuous improvement.
5. Manage budgets, track contract performance, and develop operational solutions that maximize customer value and business growth.
6. Build and maintain collaborative relationships with RFCA, DIO, and external partners while managing commercial contracts with suppliers.
7. Foster a strong leadership culture, ensuring best practices, policies, and procedures are followed, and promote a diverse and positive working environment.

What You'll Bring

The ideal candidate will have a strong background in operational management, excellent communication and stakeholder engagement skills, and the ability to drive change in complex environments. Strong analytical abilities, proficiency in Microsoft Office, and experience in a fast-paced role are essential.

The role will require candidates to have experience of managing sub-contractors and to be visible across sites in the area at least 3-4 days per week.

The role requires UK nationality with the ability to obtain unrestricted SC Clearance.

This is a great opportunity for a strategic leader to make a significant impact on the operational success of the RFCA contract. If you have the skills and experience to excel in this role, apply today!

What We Offer:

• 6% employee matched pension contribution
• 25 days annual leave
• Private medical cover for self and partner

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.