Area Manager - RFCA

VIVO Defence; Birmingham; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an experienced Area Manager to lead operational delivery for a significant contract. This role involves ensuring high-quality maintenance and compliance with service level agreements while driving continuous improvement and operational excellence. The successful candidate will manage budgets, foster stakeholder relationships, and promote a positive working environment. This is a fantastic opportunity for a strategic leader to make a significant impact in a dynamic and supportive organization that values diversity and inclusion. If you are ready to take on a challenging yet rewarding role, we encourage you to apply today!

Benefits

6% employee matched pension contribution

25 days annual leave

Company car/car allowance

Private medical cover for self and partner

Qualifications

• Strong background in operational management and stakeholder engagement.
• Ability to drive change in complex environments and manage budgets.

Responsibilities

• Oversee operational delivery within the RFCA contract and ensure compliance.
• Manage risks, build teams, and implement Health & Safety strategies.

Skills

Operational Management

Communication Skills

Stakeholder Engagement

Analytical Abilities

Change Management

Education

Relevant Degree or Equivalent Experience

Tools

Microsoft Office

Job description

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: Harborne, to cover the West Midlands area

Salary: Competitive + Company Car/Car Allowance + Benefits

Full time, Permanent

We are seeking an experienced Area Manager to oversee operational delivery within the RFCA contract, ensuring high-quality maintenance and compliance with SLAs and KPIs for reactive, planned, and grounds maintenance. You will align service delivery with contract requirements and VIVO's strategic goals, driving continuous improvement and operational excellence.

What You'll Do

In this role, you will maintain statutory compliance across RFCA assets, manage risks, and build a team capable of successfully delivering capital projects. You will also implement a robust Health & Safety strategy focused on achieving Zero Harm. You will have responsibility for the performance against contractual obligations, to include reporting and driving continuous improvement.

Financial oversight includes managing budgets, tracking contract performance, and developing operational solutions that maximize customer value and business growth.

As a key stakeholder liaison, you will build and maintain collaborative relationships with RFCA, DIO, and external partners, while managing commercial contracts with suppliers. You will also foster a strong leadership culture, ensuring best practices, policies, and procedures are followed, and promoting a diverse and positive working environment.

What You'll Bring

The ideal candidate will have a strong background in operational management, excellent communication and stakeholder engagement skills, and the ability to drive change in complex environments. Strong analytical abilities, proficiency in Microsoft Office, and experience in a fast-paced role are essential.

The role will require candidates to have experience of managing sub-contractors, and to be visible across sites in the area at least 3-4 days per week.

The role requires UK nationality with the ability to obtain unrestricted SC Clearance.

This is a great opportunity for a strategic leader to make a significant impact on the operational success of the RFCA contract. If you have the skills and experience to excel in this role, apply today!

What We Offer:

• 6% employee matched pension contribution
• 25 days annual leave
• Company car/car allowance
• Private medical cover for self and partner

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.