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Area Manager - Managing Agents

A2Dominion Group

London

On-site

GBP 45,000 - 50,000

Full time

Today
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Job summary

A leading property management organization in London seeks an Area Manager to lead and empower their operations team. The role involves ensuring high-quality service delivery, managing complex property portfolios, and building strong stakeholder relationships. Candidates should possess experience in property management and relevant professional qualifications. This position offers a salary between £45,239 - £50,000 along with various benefits including up to 28 days of holiday and a contributory pension.

Benefits

25 days’ holiday (Plus Bank Holidays)
Up to 8% contributory pension
Flexible working
Investment in learning and development

Qualifications

  • Proven experience in property management roles, including block management.
  • Experience of leading and managing staff to ensure high performance.
  • Strong problem-solving skills to handle complex property-related issues.

Responsibilities

  • Lead and manage a team of operations staff to deliver effective services.
  • Ensure managing agents meet performance standards and service quality.
  • Respond to and resolve customer enquiries and complaints effectively.

Skills

Team leadership
Property management
Customer service
Stakeholder management
Problem solving

Education

GCSE in Maths and English (Grades A*-C)
Professional qualification (e.g., RICS, ARLA, CIH)

Job description

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Area Manager
Location: Ealing- London
Salary: £45,239 - £50,000
Full time, Permanent


A2Dominion is a residential propertygroup with a social purpose to improve people’s lives. While we take acommercial approach to housebuilding, we reinvest all our profits into buildingmore new homes and supporting the communities in which we work.
We’re a strong player in our field and we’re part of the G15, a group of thelargest housing providers in London. We’re proud of our commitment to ourcustomers.

Role Purpose
To lead, manage and motivate a team ofoperations staff to implement and deliver an effective managing agent serviceto all internal and external stakeholders. To drive a positive culture whichmeets performance targets and ensures the team are striving for excellence ineverything that they do.

Key Responsibilities:

TeamLeadership and Development
* Recruit, lead, and manage a team of operations staff, fostering a culture of high performance, accountability, and continuous improvement.
* Motivate and develop team members to meet individual and collective targets, ensuring the delivery of high-quality services.
* Provide coaching, guidance, and support on complex customer and legal cases, ensuring compliance with contractual and legislative obligations.
* Address underperformance promptly and constructively, supporting staff to improve while maintaining high standards across the team.

ServiceDelivery and Operational Oversight
* Lead and oversee the effective delivery of services provided by managing agents, ensuring all policies and procedures are current and consistently applied.
* Collaborate with area managers, project managers, and Heads of Service to identify and implement service improvements.
* Ensure managing agents and contractors meet agreed service level agreements and performance standards, escalating issues as necessary to protect service quality and customer outcomes.
* Work closely with a project manager during the initial phase to embed new ways of working, with the goal of establishing a fully functional team within the first twelve months.

Stakeholderand Relationship Management
* Build and maintain strong, collaborative relationships with internal and external stakeholders to create a supportive and efficient working environment.
* Develop and manage effective working relationships with managing agents, supporting team members to do the same.
* Occasionally represent the service at relevant forums and committees—such as Customer Panels, the Health & Safety Executive, and the Executive Management * Team—providing assurance on performance and service delivery.

CustomerFocus and Continuous Improvement
* Respond to and resolve customer enquiries and complaints within the organisation’s target timeframes, ensuring a high standard of service.
* Identify, evaluate, and implement opportunities to enhance customer service, drive value for money, and support continuous improvement initiatives.
* Recognise that ‘customer’ includes both internal colleagues and external stakeholders, and tailor service delivery accordingly.

PerformanceMonitoring and Reporting
* Produce and analyse reports, statistics, and performance data related to the team and managing agents.
* Use available tools and insights to communicate outcomes effectively and support a culture shift in how managing agents are managed across the organisation.

More about you:
* Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
* Hold (or working towards) a professional qualification such as RICS (Royal Institution of Chartered Surveyors), ARLA Property mark, TPI (The Property Institute (Formerly IRPM)), or CIH (Chartered Institute of Housing).
* Proven experience in property management roles, including block management, leasehold management, PRS, or student housing.
* Proven experience managing complex property portfolios, including leasehold, mixed-tenure, and rental properties.
* Experience working with managing agents, contractors, and service providers to deliver high standards of property maintenance and customer service.
* Demonstrable, up to date knowledge and expertise in the operational aspects of housing, legal obligations and diversity
* Experience of leading and managing staff ensuring high performance and service delivery
* Contract and Supplier Management - Expertise in managing relationships with contractors, service providers, and managing agents to ensure high-quality service delivery.
* Problem Solving and Decision Making - Strong problem-solving skills, with the ability to handle complex property-related issues and make informed decisions.

Whatever the role, we want you tobring your knowledge and experience to play your part in improving people’slives.

Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice offlexible benefits, salary exchange benefits, and rewards and discounts thatwork for you, wherever you are in your life. We offer a wide range of staffbenefits. For this role, these include:
* 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 yearsof service
* Up to 8% contributory pension
* Flexible working
* Investment in your learning and development.

If you require a reasonable adjustmentduring the recruitment process, please contact our Talent Team to request:

A2Dominion are proud to be a family friendly employer
Everyone is welcome at A2Dominion Group. We know that equality,diversity, and inclusivity make us better. We embrace the unique contributionsof our people and seek to create a workplace where everyone feels like theybelong. Find out why our people love working with us.”

Join us at A2Dominion, where your expertise will be integral to our recoveryjourney, creating lasting positive changes in the lives of our customers. Ifyou possess the right motivation and drive to contribute to our recovery andchange initiatives, we invite you to apply and be a crucial part of our team.

Advert closesmidnight on the 6th August 2025

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