Area Manager, Managed Services

Thermo Fisher Scientific Inc.; Loughborough; On-site; GBP 45,000 - 65,000; Full time

Job summary

Thermo Fisher Scientific is seeking a leader for onsite services teams in the UK. This role involves managing customer relationships, ensuring service excellence, and leading a team across multiple sites. The ideal candidate will possess a Bachelor's degree and a proven track record in the biotech or pharmaceutical industry, with strong management and communication skills.

Benefits

Competitive remuneration

Annual incentive plan bonus

Healthcare

Range of employee benefits

Qualifications

• Bachelor's Degree in a related field, or equivalent experience.
• Experience managing biotech and/or pharmaceutical national accounts.
• Strong organizational, time-management, and analytical skills.

Responsibilities

• Lead onsite services teams to provide customer service.
• Direct management of service professionals across multiple sites.
• Analyze strategic account needs and recommend business improvements.

Skills

Organizational skills

Time-management skills

Analytical skills

Communication skills

Education

Bachelor’s Degree in a related field

Tools

Microsoft Office Applications

Job description

Req#: TFSCGLOBALR01320373EXTERNALENGLOBAL

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information

Managed Services, a segment supporting Customer Channels Group, improves supply chain and research operations at customer locations.

The position is focused primarily on scientific support services within Managed Services core offerings of stockroom and point-of-use inventory management, sourcing and order management, dock management, and laboratory support services.

Position Summary:

Lead our onsite services teams in the UK, to provide excellent services to our customers, while, maintaining relationships with strategic customers.

Essential Functions:

• Direct team of service professionals at multiple customer sites. Monitor service delivery, review performance, and improve service offerings.
• Responsible for the day to management and development of staff, covering inventory management, chemical management, glassware washing, media prep, dock management etc.
• Analyze strategic account needs and make business recommendations to ensure service program growth, expansion and program renewal.
• Proactively perform senior stakeholder-level customer reviews /surveys, and present findings to management; supervise completion of agreed actions.
• Quantify value creation for the customer through detailed data collection and reporting. Ensure that reporting is presented in a comprehensive and coordinated fashion.
• Lead all performance measurements to optimize the customer’s perceptions. Includes management of inventory (over/under stocked items), customer scorecard review, talent assessment, resolving variances, and distribution of customer metrics throughout the organization. Attend and participate in quarterly business reviews at client sites.
• Develop goals and objectives along with an internal support plan to meet all Key/Strategic Customer performance expectations and requirements.
• Meet or exceed sales revenue, growth and profitability goals.
• Assist with other duties as assigned that help company growth.
• Ensure compliance with Health and Safety requirements (Thermo Fisher and Customer) are met for all employees.

Minimum Requirements/Qualifications:

• Bachelor’s Degree in a related field, or equivalent experience.
• Proven track record with biotech and/or pharmaceutical national accounts managing products and services.
• Experience working at a management level in a matrixed structure.
• Strong organizational, time-management, and analytical skills, along with excellent verbal/written communication and presentation skills.
• Knowledge of organizational change management.
• Strong knowledge of Microsoft Office Applications.
• Previous experience in collaborating with competitors to deliver a unified solution to customers.
• Demonstrated expertise in effective people management and team leadership.

Essential

• Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation, and Involvement.
• Strong desire to serve the customer and interpersonal skills to interact with various levels of personnel.
• Competitive nature, persistence, and a strong sense of urgency.
• Ability to develop relationships and communicate at executive levels within globally branded companies.
• Ability to assess strategic operational needs, identify strategies, and implement solutions.
• Ability to manage deadlines accurately and efficiently.
• Capable of influencing peer groups to deliver required changes.
• Ability to manage cross-functional teams.
• Willingness to travel up to 50%

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments.

About the company

Thermo Fisher Scientific is an American provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.

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