Area Manager, Customer Fulfillment

Amazon; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

Amazon is seeking an Area Manager to lead site operations, ensuring safety, quality, and productivity. You will direct a team to uphold standards, drive improvements, and manage cross-functional projects across the network to meet customer demand.

You will work with data to analyze performance, implement changes, and mentor new managers while maintaining a focus on operational excellence and customer satisfaction.

Qualifications

• Experience using large-scale data mining and reporting tools and other financial systems, or solving complex challenges with data insights.
• Experience in managing and developing teams.
• Experience engaging with internal and external stakeholders to convey complex ideas clearly.
• Experience in data analysis and extracting insights to drive business decisions.
• Strong English-language communication skills, both written and verbal.
• Proven ability to hire, develop, and manage high-performing technical teams.
• Bachelor’s degree or equivalent, or experience in operations management.

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing.
• Analyse and implement changes to maintain high quality and productivity.
• Oversee projects to streamline processes and increase service quality.
• Analyse shift performance against business objectives and implement improvement actions.
• Collaborate with management to standardise shift practices.

Skills

Data analysis

Team leadership

Stakeholder communication

SQL

ERP systems

Data visualization

People management

Education

Bachelor's degree or equivalent

Tools

SQL

MS Access

Essbase

Cognos

Oracle

SAP

JD Edwards

Job description

Description

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Key job responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardize shift practices

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

Basic Qualifications

• Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards), or experience troubleshooting problems and offering solutions to streamline complex challenges
• Experience in managing and developing teams
• Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner
• Experience in data analysis and extracting insights to make data-backed business decisions
• Experience in English-language communication skills, both written and verbal
• Experience leading large teams, with demonstrable ability to hire, develop, and manage high-performing technical teams
• Bachelor's degree or equivalent, or experience in operations management

Preferred Qualifications

• Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays

Amazon is an equal opportunities employer.

We believe passionately that employing a diverse workforce is central to our success.

We make recruiting decisions based on your experience and skills.

We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.