Area Manager, Customer Fulfillment

Amazon.com, Inc; Hasland; On-site; GBP 42,000 - 54,000; Full time

Job summary

Amazon.com, Inc. is seeking an Area Manager to lead a diverse team, ensuring safety, quality and productivity in a fast-paced fulfilment environment. You will analyse performance and drive improvements while mentoring new managers to develop the next generation of leaders.

You will collaborate with senior colleagues to standardize shift practices and deliver exceptional service to customers, contributing to Amazon's mission of customer obsession and operational excellence.

Qualifications

• Bachelor's degree or relevant field experience.
• Experience working with stakeholders.
• Experience using data to influence business decisions.
• Experience in people management.

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing.
• Analyse and implement changes to keep quality and productivity high.
• Oversee projects to streamline processes, optimize productivity and increase quality of service.
• Analyse shift performance and improve operational excellence.
• Collaborate with management to standardize shift practices.

Skills

Experience working with stakeholders

Experience using data to influence bus

Experience in people management

Education

Bachelor's degree

Job description

Join Amazon as an Area Manager and gain experience leading a diverse team to ensure your area of the business meets customer demand. In this hands-on role, you'll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. You'll implement your team's approach to drive productivity while working collaboratively with colleagues to address challenges. This role offers the opportunity to develop leadership skills while contributing to Amazon's mission of being Earth's most customer-centric company.

Key job responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardize shift practices

A day in the life

Your main focus will be maintaining safety standards within your team and across your site while monitoring and maintaining process efficiency.

Your days will include prioritizing routine team management and daily operational tasks, alongside individual escalations, process improvement work, and operational contingency planning. You'll also serve as a role model and mentor to new managers, helping to develop the next generation of leaders.

About the team

Customer Fulfilment (CF) is where it all started for Amazon - scaling from a humble team of booksellers to a global operation handling over 1.5 million orders daily. Based in Fulfilment Centres (known as the 'First Mile'), we're the first people in the chain getting products to customers at the speed Amazon is known for.

We manage dynamic inventory and deliver round the clock, using emerging technology to offer customers a bigger, better range, quickly and affordably.

BASIC QUALIFICATIONS

• Bachelor's degree, or experience in a relevant field
• Experience working with stakeholders
• Experience using data to influence business decisions
• Experience in people management

PREFERRED QUALIFICATIONS

• Experience within a distribution center, logistics, or manufacturing environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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