Area Manager

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We are looking to recruit for an Area Manager for Wolverhampton/Walsall area

Salary: £27,000 per annum

Responsibilities:

• Meet and, where possible, exceed client expectations within agreed budgets.
• Recruit, induct, and train staff, ensuring compliance with vetting procedures.
• Maintain staffing levels to meet contract standards.
• Control wage expenditure according to budgets set by the Regional Manager and Account Director.
• Monitor client satisfaction and service delivery monthly through meetings, call logs, and complaints reports.
• Conduct site visits, both random and scheduled, to ensure service standards, escalating issues as needed.
• Perform regular audits on compliance and quality.
• Implement strategies to reduce staff turnover, including induction, training, feedback, performance management, and coaching.
• Oversee site training matrices to ensure delivery of training.
• Maintain accurate site documentation.
• Properly store, use, maintain, and order products, equipment, and materials within budget.
• Ensure staff follow site rules and maintain a professional appearance.
• Follow grievance and disciplinary procedures.
• Operate in compliance with quality, health & safety, legal, environmental policies, and duty of care.
• Uphold the company's values related to ethics, integrity, and social responsibility.
• Complete electronic time and attendance records.

About You

We seek a compassionate individual experienced in people management, hygienic safety, and proactive client and staff relations, ideally based locally.

Skills and Attributes:

• Ability to work effectively in a busy environment and communicate at all levels.
• Accurate data recording skills.
• Ability to work independently with minimal supervision.
• Strong teamwork and flexibility.
• Analytical skills.
• Health & safety awareness and training.
• IT proficiency.

If you are enthusiastic, detail-oriented, and pride yourself on your work, you'll be a great fit for our award-winning team.

Before You Apply

Please demonstrate your ability to fulfill the responsibilities during a competency-based interview, providing specific examples. Excellent people management and client relationship skills are essential.