Area Manager

Amazon.com, Inc; Tees Valley; On-site; GBP 55,000 - 75,000; Full time

Job summary

Amazon.com, Inc is seeking an Area Manager to lead a site’s operations, ensuring safe, efficient, and high‑quality performance to meet customer demand. You will guide a team, drive productivity, and manage projects across the network.

You will own safety culture, monitor shift performance, implement process improvements, and mentor new managers while collaborating with senior peers to standardize practices.

Qualifications

• Fluent English required (CEFR B2/C1).
• Experience in data analysis.
• Bachelor’s degree or equivalent, or relevant field experience.
• Experience managing large teams (50+ members).
• Able to work flexible schedules/shifts, including weekends, nights, holidays; strong stakeholder communication.
• Experience in a logistics/operations environment.
• Proficient with MS Office (Word, Excel, Outlook).

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing.
• Analyze and implement changes to maintain high quality and productivity.
• Oversee projects to streamline processes, optimise productivity and increase service quality.
• Analyse shift performance against business objectives and take corrective actions.
• Collaborate with senior teams to standardise shift practices.
• Own and drive safety culture, uphold quality and shift performance standards.
• Mentor and role-model for new managers.
• Drive process improvements and oversee implementation.

Skills

Data analysis

People management

Stakeholder communication

Flexibility in shifts

Logistics operations experience

CEFR English (B2/C1)

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you'll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Key job responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardise shift practices

A day in the life

You'll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You'll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You'll also be a role model and mentor to new managers.

About the team

Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we're always looking for ways to offer a bigger, better product range - delivered quickly and affordably. The CF team are the first people in the chain that helps customers get products at the speed we're known for. We're based in Fulfilment Centres, which are at the heart of Amazon's fast-paced Operations network. Our centres are sometimes referred to as the 'First Mile' because it's where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock. Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.

Key skills & qualifications

• Knowledge of advanced English at CEFR level B2/C1
• Experience in data analysis
• Bachelor’s degree or equivalent, or experience in a relevant field
• Experience in the management of large teams (50+ members)
• Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays, Experience communicating with a wide range of stakeholders, including your peers and leadership
• Experience in a logistics/operations environment
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment, or experience with Microsoft Office products and applications

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.