Area Manager

Amazon.com, Inc; Orsett; On-site; GBP 38,000 - 62,000; Full time

Job summary

Amazon UK Services Ltd. seeks a capable shift and operations leader to uphold safety, quality, and productivity across a site. You will monitor shift performance, drive process improvements, and mentor new managers while coordinating with senior staff to standardise shift practices.

The role emphasizes people leadership, data-driven decision making, and implementing lean improvements within a busy logistics environment.

Qualifications

• Experience in leading teams and coaching staff.
• Ability to influence business decisions using data or anecdotes.
• Excellent verbal and written English communication across stakeholders.
• Familiarity with Lean, Six Sigma or Kaizen tools is a plus.

Responsibilities

• Create, oversee and drive a culture of safety and wellbeing.
• Analyse and implement changes to keep quality and productivity high.
• Oversee projects to streamline processes and increase quality of service.
• Analyse shift performance against business objectives and drive improvements.
• Collaborate with management to standardise shift practices.

Skills

People management

Stakeholder communication

English proficiency

Data-driven decisions

Education

Bachelor's degree

Tools

MS Office

Job description

Job ID: 10560260 | Amazon UK Services Ltd.

Key job responsibilities Create, oversee, and drive a culture of safety and wellbeing Analyse and implement changes to keep quality and productivity at a consistently high level Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence Work collaboratively with management-level colleagues to standardise shift practices

A day in the life You'll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You'll also oversee process improvements within your area and drive implementation.

A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You'll also be a role model and mentor to new managers.

About the team Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants. There are two sides to what we do. Our 'under the roof' associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations. Meanwhile, our 'on the road' people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

Basic Qualifications Experience in people management Experience communicating with a wide range of stakeholders, including your peers and leadership A degree Relevant experience in using data or anecdotal evidence to influence business decisions Advanced proficiency in verbal and written English and local language Preferred Qualifications Knowledge of Lean, Six Sigma and Kaizen techniques Experience in a logistics/operations environment Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment Preferred qualifications are not required to apply for a position at Amazon. If you