Area Funeral & Memorial Consultant

Southern Co-op; Havant; On-site; GBP 24,000 - 30,000; Full time

Job summary

Southern Co-op is seeking an Area Funeral & Memorial Consultant dedicated to delivering compassionate end-of-life care. This role involves guiding clients through funeral arrangements while ensuring excellent service standards. The position requires travel to various branches and provides full training for successful candidates.

Benefits

31 days leave (pro-rata, including bank holidays)

Fixed addition of £1,000 for business car insurance and travel

Qualifications

• Excellent communication skills and strong organizational abilities.
• Resilience and comfort working independently in a branch.
• High levels of empathy and compassion required.

Responsibilities

• Guiding clients through funeral arrangements, ensuring standards are exceeded.
• Ensuring compliance, accuracy, and attention to detail in services.
• Proactive community engagement initiatives.

Skills

Communication

Organizational Skills

Empathy

IT Literacy

Tools

MS Office

Job description

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Client:

Southern Co-op

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e7530f3690d7

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

We're offering an exciting opportunity to deliver the best end of life care, support, and client experience through the arrangement and delivery of funerals, memorialisation, and aftercare services. As an Area Funeral & Memorial Consultant, you’ll be the point of contact for clients, supporting them throughout the process of making funeral and memorial choices.

This role requires travel to our branches in:

• Alton
• Ascot
• Ash Vale
• Fleet
• Frimley Green
• Liss
• Wokingham

Flexibility to support other branches may be required.
There is a fixed addition of £1,000 per annum which contributes towards business car insurance, travel time, and vehicle wear and tear. Business mileage expenses can be reclaimed.

What you'll get:

• 31 days leave (pro-rata, including bank holidays), rising to 36 with service

What to expect:

• Guiding clients through funeral arrangements, ensuring standards and expectations are exceeded.
• Ensuring compliance, accuracy, and high attention to detail in arrangements, memorialisation, and aftercare services.
• Liaising with internal departments and external suppliers.
• Ensuring proper care of the deceased, including daily checks and facilitating Reflection Room visits for families.
• Proactive community engagement initiatives.

What we're looking for:

• IT literacy and proficiency in MS Office.
• Excellent communication skills, strong organizational abilities, and attention to detail.
• Resilience and comfort working independently in a branch.
• High levels of empathy and compassion.
• UK driving license and access to own vehicle.

Training:

• No prior funeral industry experience required; full training provided.
• Travel to other sites will be necessary.

About Us:

We’re an independent Co-op operating across southern England, running convenience stores, funeral homes, crematoria, natural/woodland burial grounds, and a Starbucks franchise. Owned by our members, with over 4,000 colleagues, we are committed to sustainability and community service. Join us to serve local communities and prioritize people.

Note: Successful candidates will undergo a DBS check as part of compliance requirements.