Area Court & Tribunal Security Supervisor

Manchester Arndale; Hounslow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading facilities management company is seeking a Team Manager (Security Officers) to oversee operations across various Courts. This role involves managing personnel, ensuring security compliance, and providing exceptional service. The ideal candidate will hold relevant SIA licenses, demonstrate strong leadership skills, and have experience in a fast-paced environment.

Benefits

Professional development opportunities

Inclusive and welcoming environment

Qualifications

• Essential: SIA License (Door Supervision).
• Desirable: SIA CCTV License (PSS) and experience with HMCTS Contract.
• Essential: Understanding of a Manned Guarding environment.

Responsibilities

• Manage a team of Security Officers across multiple sites.
• Ensure compliance with legislation and operational service delivery.
• Resolve complaints and conduct investigations when necessary.

Skills

Good communication skills

Ability to work under pressure

Ability to work within your team and alone

Good IT skills

Tools

Microsoft Office Suite

Time and attendance systems (Timegate preferred)

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Working Days: This position will cover various Courts across Mid, West and South Wales. Working a 50 hour week, typically Monday - Friday.

A key member of the Operational team responsible for Managing a team of Security Officers, within a cluster of sites, to ensure the highest level ofsecurity, customer service and safety of both customer buildings and personnel is met.

You will work in conjunction with your ASM, to ensure (effectively supervise on a day-to-day basis the operation of the security teams, ensuring that an) exceptional end-to-end service is provided as per contract requirements. This includes monitoring the completion of daily equipment checks, investigating panic alarm response times, and during site visits, ensuring all relevant documentation is completed on a daily basis. You also will ensure that all assigned tasks are completed in a professional and timely manner with all relevant legislation adhered to (Courts Act 2003).

You will be the first point of contact within your cluster of sites, for investigation and resolution of any complaints, grievances, low-level ER issues (investigations), incidents, return to works (interviews with officers upon returning from absence), I.T. issues, ensuring all staff engage with corporate communications and OCS academy, completing staff inductions.

Main Duties & Responsibilities of the Role:

• SIA License (Door Supervision) - essential.
• SIA CCTV License (PSS) - preferred.
• Desirable - Experience working on the HMCTS Contract with Courts and Tribunal Security Officers
• Essential – an understanding of a Manned Guarding environment
• Good IT skills, experience using Microsoft suite (eg Word, Excel)
• Preferable experience of using time and attendance systems (Timegate preferred)
• Good communication skills
• Ability to work under pressure
• Ability to work within your team and alone

Candidate must live within a commutable distance of the Mid West-South Wales areas as you will be expected to cover various Courts. Candidate must have a valid UK driving licence.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.