Area Coach

Area - Sean Lewis; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Life assurance

Free chicken

Staff discount 25%

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC is seeking an Area Coach to lead a group of restaurants and drive standout results across People, Customer, Sales, and Profit. You will coach and grow General Managers, blending strategic thinking with hands-on leadership to build high-performing teams and a culture worth following.

You’ll hire smart, spot commercial opportunities, and hold high standards for product quality and customer experience, fostering growth and leadership from within the organization.

Qualifications

• Proven leadership in multi-site hospitality or retail environments.
• Ability to mentor and develop restaurant managers.
• Strong commercial acumen and people-focused leadership.

Responsibilities

• Lead and develop a group of RGMs to deliver on People, Customer, Sales and Profit.
• Set strategic goals and build actionable game plans.
• Identify opportunities to grow sales and improve margins across restaurants.
• Oversee hiring processes to attract top talent aligned with values.
• Nurture future leaders through targeted development and coaching.
• Audit standards from product quality to customer experience and act quickly to address issues.

Skills

Leadership

People management

Hospitality experience

Job description

AREA COACH
Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of
finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.

People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones we’re in.

In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.

If you join our team, we only ask one thing. That you be you.

Because that makes us, us.

Sound good? Great. Here’s more about the job.

About the role

As an Area Coach, you'll lead a group of restaurants to deliver standout results across People, Customer, Sales, and Profit by coaching, challenging, and growing your GMs. You’ll mix strategic thinking with hands‑on leadership, building high‑performing teams and setting a culture that’s worth following.

What will you spend your time doing?

• Lead from the front – You’ll support and challenge a group of Restaurant General Managers (RGMs) to deliver on the big four: People, Customer, Sales, and Profit.
• Drive the strategy – You’ll set clear goals, help build the game plan, and keep everyone focused on what really moves the needle.
• Spot commercial opportunities – You’ll have your eyes open for ways to grow sales, improve margins, and make every restaurant run smarter.
• Hire smart – You’ll guide the hiring process to make sure we bring in top talent who get our values and want to stick around.
• Grow future leaders – You’ll spot rising stars early and back them with the right development so they’re ready when it’s their time.
• Hold the standards – From product quality to customer experience, you’ll audit what matters and act fast when things slip.

What we love from you:

• Commercial edge – You’re not just about operations; you understand the business side, and you know how to drive results.
• Big picture thinking – You see how everything connects—from head office to the kitchen floor—and you can guide others through the same lens.
• Lead with heart – You care about your people, not just the numbers. You bring authenticity, values, and humanity to the role.

Keeping it real

We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective.

See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.

What’s in it for you:
We offer benefits that make your life that little bit easier, because we know the juggle is real.

• Quarterly BONUS that rewards the hustle
• Extra holiday – more time to recharge
• Life assurance – we’ve got you covered
• Free chicken & chips every shift
• 25% staff discount
• Gym discounts to keep you moving
• 200+ high street perks & cashback
• Wellbeing support that actually helps

KFC for everyone:
Whoever you are and wherever you’re from, KFC is a place where you can bring the real you to work. We’re here to support you in being yourself, whether you work with us, or are trying to.

Our promise is this: every person who applies
to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.

If you’d like any additional support with
your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be
there to help you be the real you.

Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.

We do things a little differently here. Some of our restaurants are run by KFC directly (that’s our Equity team), while others are owned by our awesome Franchise partners. So, things like benefits might vary a bit depending on where you work – but the heart, the culture, and that finger lickin’ feeling? That’s the same wherever you join us.

Compensation: Competitive salary