Area Cleaning Manager

Glen Cleaning Ltd; Stafford; On-site; GBP 32,000; Full time

Job summary

A cleaning services provider in Stafford is seeking an Area Cleaning Manager. The role involves managing cleaning staff, resolving client issues, and ensuring high standards of cleanliness. Candidates should have at least 2 years of relevant experience and excellent customer service skills. A full UK driving license is required. Competitive pay at £32,000 annually, with benefits including company vehicle and pension.

Benefits

Company pension

On-site parking

Recognition awards

Overtime

Progression opportunities

Helping Hands Scheme

Qualifications

• Minimum 2 years in a similar role required.
• Strong people management skills.
• Full UK clean Driving License required.

Responsibilities

• Manage health and safety of cleaning staff.
• Resolve client issues in a timely manner.
• Train new staff and provide refresher training.
• Ensure SLA compliance and client satisfaction.
• Manage audits for cleanliness standards.

Skills

Commercial cleaning experience

Management skills

Customer service

Organization skills

Attention to detail

Job description

Due to growth within Glen Group we are actively recruiting for a Permanent, Full-Time Area Cleaning Manager to join a well-established and growing cleaning business in the Stafford area.

You must be available to work Monday to Friday, your hours may vary depending on the demands in your diary.
This is a hands-on position, so 2 years commercial cleaning & 1 year management experience is required, full training will also be provided to the successful candidate.

We are looking for someone with knowledge of cleaning and to be part of the Glen family, you will need to demonstrate diplomacy with fellow staff, customers, and your surroundings.

You must be trustworthy, well-organized flexible, and reliable with a keen eye for attention to detail.

About this role:
The main duties of this position will be:
• H&S Management of cleaning staff.
• Resolving issues raised by the client in a professional & timely manner.
• Training of new starters & refresher training for current cleaning team.
• Client liaison to ensure satisfaction ensuring service delivery in accordance with SLA.
• Performance management of staff.
• Recruitment.
• Payroll.
• PAT Testing & training.
• Proactive cover planning/cleaning (hands on)
• Lead & advise the team in managing absence & holiday records including sickness and annual leave for all colleagues.
• Carry out and manage Audits to ensure high standards of cleanliness and safe environment is always evident throughout the site.
• Ensure adequate quality performance measures (KPI's/SLA) are adhered to and any non-compliance is resolved, in a professional manner with clear plans and next steps visible to all.
• Ensure strict compliance to the Date Protection Act, GDPR & associated regulations.

About you:
• You will hold a minimum of 2 years' experience in a similar role and posses excellent customer service and people management skills. With an ability to manage your own time, to visit sites and employees who work both early & late.
• Experience of HR/disciplinary processes & reasonable IT Skills is preferred.
• You will be available to work some weekends, depending on demand.
• You will also hold a full UK clean Driving License & will undergo & pass an Enhanced DBS check.

This is an exciting opportunity for a passionate person to join our growing team.

You will be provided with a Company Vehicle & Company Fuel Card.

Benefits include recognition awards, Overtime, progression, On site parking, Helping Hands Scheme, Actual Monthly Pay.

Job Types: Full-time, Permanent

Pay: £32,000.00 per year

Benefits:
• Company pension
• On-site parking

Schedule:
• Day shift

Work Location: In person