Area Care Manager

Helping Hands; Luton; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading company is seeking an Area Care Manager to oversee quality care across multiple branches. The role requires exceptional leadership skills and knowledge of care regulations, with a focus on driving team performance and compliance. Join us to shape the future of care and enjoy a competitive salary with additional benefits.

Benefits

Car allowance

25 days annual leave plus 8 bank holidays

Qualifications

• Proven experience managing multi-site teams in a regulated care environment.
• Strong knowledge of care regulations and best practices.
• Experience in home care, including private-pay and publicly funded services.

Responsibilities

• Lead and support Branch Care Managers to ensure high-quality care.
• Champion outstanding customer service and carer satisfaction.
• Ensure compliance with CQC/CIW standards.

Skills

Leadership

Communication

Problem Solving

Financial Acumen

Education

Level 5 Diploma in Leadership for Health and Social Care

Job description

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Area Care Manager – join our talent pool

Location: Home-based with travel across your area

Salary and benefits: Between £50,000-55,000 basic salary (London weighting available) OTE up to £12,000 plus other benefits including car allowance, 25 days annual leave plus 8 bank holidays

Are you a dynamic leader with a passion for delivering exceptional care? Do you thrive in a fast-paced, multi-site environment where your leadership can make a real difference? If so, we’d love to hear from you.

As a growing organization, we are looking to build a talent pool of future Area Care Managers in your area.

About the Role

As an Area Care Manager, you’ll play a pivotal role in ensuring the delivery of high-quality, person-centred care across multiple branches. Reporting to the Head of Operations, you’ll lead and support Branch Care Managers to drive performance, embed a culture of excellence, and ensure compliance with care regulations.

Key Responsibilities

• Champion outstanding customer service and carer satisfaction.
• Lead, coach, and develop a team of Branch Care Managers.
• Ensure compliance with CQC/CIW standards and internal policies.
• Monitor quality and performance through audits and improvement plans.
• Resolve escalated complaints and support safeguarding processes.
• Drive commercial performance and support business growth.
• Act as a key point of escalation for out-of-hours service continuity.

What We’re Looking For

• Proven experience managing multi-site teams in a regulated care environment.
• Strong knowledge of care regulations and best practices.
• Excellent leadership, communication, and problem-solving skills.
• Financial acumen and experience managing budgets and performance.
• Full UK driving licence and willingness to travel.
• Experience in home care, including private-pay and publicly funded services.
• Level 5 Diploma in Leadership for Health and Social Care (or equivalent).

Key Metrics You'll Influence

• Quality and compliance
• Employee engagement and retention
• Area profitability

Who You’ll Work With

You’ll collaborate closely with internal teams including Finance, Quality, Recruitment, and Central Operations, as well as external stakeholders such as CQC/CIW, local authorities, and families.

Why Join Us?

We’re committed to creating a supportive, inclusive, and empowering environment where our leaders can thrive. You’ll have the autonomy to make impactful decisions, the support of a dedicated team, and the opportunity to shape the future of care in your area.

Apply Now to become a driving force in delivering compassionate, high-quality care.

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.