ARC Operator

TN United Kingdom; Warrington; On-site; GBP 27,000; Full time

Job summary

Ein dynamisches Unternehmen in der Sicherheitsbranche sucht engagierte Teammitglieder, die bereit sind, in einem schnelllebigen Umfeld zu arbeiten. Diese Rolle bietet die Möglichkeit, in einem unterstützenden Team zu arbeiten, das sich für hervorragenden Kundenservice und effektive Alarmüberwachung einsetzt. Mit einem wettbewerbsfähigen Gehalt und einem umfassenden Leistungspaket, einschließlich Renten- und Lebensversicherungsleistungen, bietet diese Position nicht nur berufliche Entwicklung, sondern auch eine positive Arbeitsumgebung. Wenn Sie eine Leidenschaft für Sicherheit und Kundenservice haben, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Royal London Pension

Lebensversicherung 4x Gehalt

Zusätzlicher Urlaubstag für jedes volle Dienstjahr

Zusätzlicher Geburtstag Urlaub

Bezahltes Empfehlungsprogramm

Mitarbeiteranerkennungsprogramm

Entwicklungs- und Aufstiegsmöglichkeiten

Kostenlose, sichere Parkplätze vor Ort

Qualifications

• Positive Einstellung und professionelle Präsentation.
• Bereitschaft zu Schichtarbeit, einschließlich unsociable hours.

Responsibilities

• Überwachung von Alarmanlagen und Reaktion auf eingehende Signale.
• Klare Kommunikation mit Kunden und Notfalldiensten.

Skills

Kommunikationsfähigkeit

Computerkenntnisse (MS Office, Windows)

Kundenservice

Job description

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As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence, from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!

Basic Salary – £26,666 per annum

Pension, Life Assurance & much more. – Please see our generous remuneration packages below

Working on a 4 on 4 off shift pattern (12hr shifts), our team provides alarm monitoring services in accordance with procedures & ARC accreditation. Handling incoming telephone calls in a timely & professional manner. The team provides an Out of hours service callout function in accordance with our Group requirements and policies.

• Provide monitoring of remote alarm systems & incoming signals from various security devices. Assess the nature and severity of each alarm or alert received, determining whether it requires immediate action, dispatching emergency services if necessary or contacting designated personnel or authorities.
• Communicate clearly and effectively with clients, emergency responders, and other stakeholders to provide necessary information, relay instructions, and coordinate response efforts.
• Help provide the service provision for MFSG by dealing with incoming telephone calls, logging of call out details and dispatching to engineers as required.
• Maintain accurate records of all alarm activations, responses, and actions taken, ensuring compliance with established procedures and regulations.
• Follow standard operating procedures and protocols for alarm response, escalation procedures, and incident management, ensuring consistency and adherence to regulatory requirements.
• Collaborate with other ARC Operators and team members to ensure seamless operation of the ARC, sharing information, providing support, and coordinating activities as needed.
• Provide an Out of Hours Service Call-Out function in accordance with MFSG requirements and policies.
• Comply with the requirements for a CAT II NSI Gold ARC
• Provide excellent customer service to both internal and external customers
• Participate in ongoing training and professional development activities to enhance skills, stay updated on industry trends, and improve effectiveness in the role

Requirements

Who We’re Looking For

Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:

• Willingness to work shift patterns that may often include unsociable hours. Shift patterns will typically amount to an average of 42 hours per week.
• Experience of working on computers including MS Office and Windows.
• Ability to communicate clearly and effectively.
• An SIA Front Line Public Space CCTV Licence is desirable.

Our Commitment to Attracting, Rewarding & Retaining Talent

At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.

• Basic Salary – £26,666 per annum
• Royal London Pension
• Life Assurance 4x Salary
• Additional Day holiday for each full year of completed service (up to 25 days)
• Additional Birthday Holiday
• Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
• Employee Recognition Scheme
• Development and progression opportunities
• Free, secure on-site parking

A Little More About Marlowe Fire & Security

We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.

Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client.

Our Business Include:

• Alarm Communications acl.uk.com/careers
• Clymac clymac.co.uk/careers
• FAFS Fire & Security fafsfireandsecurity.com/careers
• Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/
• Morgan Fire Protection morganfire.co.uk/recruitment/
• Marlowe Smoke Control marlowe-aov.co.uk/careers/
• Marlowe Fire & Security marlowefireandsecurity.com/vacancies/

At Marlowe Fire & Security, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.