Arabic-Speaking Virtual Lifestyle Specialist (Temporary Contract)

Ten Lifestyle Group; Bristol; Remote; GBP 25,000 - 35,000; Full time

Job summary

An established lifestyle and concierge company is seeking an Arabic-Speaking Virtual Lifestyle Specialist. This exciting role offers recent graduates a unique opportunity to break into the luxury travel industry, providing tailored support to high-profile clients across the globe. You will be responsible for arranging unforgettable travel experiences while working in a supportive, fully remote environment. With comprehensive training and a focus on personal growth, this position is perfect for those passionate about customer service and eager to thrive in a fast-paced setting. Join a diverse team dedicated to delivering excellence and enjoy a range of benefits, including competitive salary and performance bonuses.

Benefits

Competitive salary

Performance bonus

Paid time off

Paid Sabbaticals

Rewards program

Employer-contributory pension

Remote working holidays

Travel discounts

Career growth opportunities

Qualifications

• Fluency in Arabic and English is essential for this role.
• Recent graduates or those with customer service experience are preferred.

Responsibilities

• Respond to travel requests via phone and email in Arabic and English.
• Arrange bookings for hotels, transfers, and flights.
• Deliver exceptional service to high-profile clients.

Skills

Fluent in Arabic

Fluent in English

Communication Skills

Problem-Solving

Multitasking

Education

Recent Graduate

1-2 years experience in customer service

Tools

Online Platforms

Job description

Arabic-Speaking Virtual Lifestyle Specialist (Temporary Contract)

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Kickstart Your Career in Luxury Travel & Customer Service!

Arabic-Speaking Virtual Lifestyle Specialist - Temp Contract (Graduate Opportunity)

Are you a recent graduate or early-career professional looking to break into the world of luxury travel and concierge services? Do you love helping others, solving problems, and making someone's day better? If you're fluent in Arabic and English, and excited to work in a fast-paced, people-first environment, this could be your perfect next step!

If you answered "yes" to these questions, keep reading—you might be exactly who we're looking for!

About the Role:

As an Arabic-Speaking Virtual Lifestyle Specialist, you'll help deliver unforgettable travel and lifestyle experiences to our members around the globe. From booking luxury hotels and ground transportation to arranging VIP experiences, you'll be the first point of contact for high-profile clients in the MENA, Europe, Asia, and US regions.

You'll handle a high volume of calls and emails, provide tailored support, and act as a trusted go-to for all things travel-related. Don't worry, we provide full training and a supportive team environment to help you shine!

This is a great fit if you:

• Are a recent graduate or someone looking to grow in the travel/customer service space
• Speak Arabic and English fluently
• Are a great communicator and problem-solver
• Are confident using digital platforms and multitasking under pressure
• Can work flexible hours (including weekends and some evenings)

What You'll Do:

• Respond to travel and lifestyle requests via phone and email in both Arabic and English
• Arrange bookings for hotels, villas, cruises, transfers, flights, and more
• Deliver top-tier service that leaves a lasting impression
• Promote exclusive offers and lifestyle perks
• Work closely with trusted suppliers and global partners
• Keep detailed records to ensure a smooth member experience
• Build real connections with members - you're not just a voice on the phone!

What We Offer

• Start Date: May or June 2025
• Contract Duration: Fixed-term (until August 2025) with potential to extend or become permanent
• Fully Remote working environment (Terms & conditions apply)
• Full training & mentoring provided
• Be part of a friendly, global team passionate about what they do

Requirements

Key Skills & Attributes:

• Fluency in Arabic and English (written and verbal)
• A recent graduate or someone with 1-2 years' experience in customer service, hospitality, or travel
• Strong communication skills and a passion for helping people
• Ability to multitask in a fast-paced, high-volume environment
• Comfortable using online platforms, tools, and systems
• A flexible, proactive, and can-do attitude
• Willingness to work shift patterns, including weekends and evenings (rotational shifts)
• Access to a quiet, reliable home working set-up (laptop provided)

Guidelines for Hybrid/Home Office option:

• Living within a commutable distance of the London office may require hybrid working, with up to 60% Home Office possibility
• A secure home office setup, free from background noise or distractions
• Internet service must meet minimum requirements and speed

Benefits & Rewards

• Competitive salary depending on experience, plus performance bonus
• Hybrid or fully remote working options
• Paid time off, including a day for volunteering
• Paid Sabbaticals after 5 years of service
• Rewards program with bonuses and gifts
• Employer-contributory pension scheme
• Remote working holidays (travel and work anywhere)
• Travel and entertainment discounts
• Inclusive, diverse, and global team environment
• Opportunities for career growth within an international company

Join us and experience a workplace where you can truly thrive. Learn more about us.

Who Are We:

Ten is a leading lifestyle and concierge company established in 1998, operating in over 20 cities worldwide, with over 26 languages, and listed on the London Stock Exchange ('TENG'). We are committed to diversity and sustainability, holding a B Corp certification.

Our Commitment to Diversity:

We value diverse cultures and experiences, ensuring merit-based decisions in all employment aspects.

Note: We work with a preferred list of recruitment agencies only. No unsolicited resumes accepted.

Apply before 2 May 2025 to join Ten Group and be part of the magic behind world-class experiences.