Arabic-Speaking Virtual Lifestyle Specialist (Temporary Contract)

Ten Lifestyle Group; Birmingham; Remote; GBP 25,000 - 30,000; Full time

Job summary

Join a leading lifestyle and concierge company as an Arabic-Speaking Virtual Lifestyle Specialist. This role offers the chance to provide exceptional travel experiences to clients globally. Ideal for recent graduates eager to enter the luxury travel sector, you'll work in a supportive environment, handling requests and building relationships with high-profile clients. Enjoy flexible working conditions and opportunities for career growth while being part of a dynamic team.

Benefits

Performance-based bonus

Paid time off for volunteering

Employer-contributory pension scheme

Employee Discounts on travel and entertainment

Qualifications

• Fluency in Arabic and English required.
• 1-2 years experience in customer service or hospitality preferred.

Responsibilities

• Respond to travel requests via phone and email in Arabic and English.
• Arrange bookings for hotels, flights, and more.
• Deliver top-tier service to high-profile clients.

Skills

Communication

Problem Solving

Multitasking

Education

Recent Graduate

Job description

Arabic-Speaking Virtual Lifestyle Specialist (Temporary Contract)

Be among the first 25 applicants four weeks ago

Kickstart Your Career in Luxury Travel & Customer Service!

Arabic-Speaking Virtual Lifestyle Specialist - Temp Contract (Graduate Opportunity)

Are you a recent graduate or early-career professional looking to break into the world of luxury travel and concierge services? Do you love helping others, solving problems, and making someone's day better? If you're fluent in Arabic and English, and excited to work in a fast-paced, people-first environment, this could be your perfect next step!

If you answered "yes" to these questions, keep reading - you might be exactly who we're looking for!

About the Role:

As an Arabic-Speaking Virtual Lifestyle Specialist, you'll help deliver unforgettable travel and lifestyle experiences to our members around the globe. From booking luxury hotels and ground transportation to arranging VIP experiences, you'll be the first point of contact for high-profile clients in the MENA, Europe, Asia, and US regions.

You'll handle a high volume of calls and emails, provide tailored support, and act as a trusted go-to for all things travel-related. Don't worry, we provide full training and a supportive team environment to help you shine!

This is a great fit if you:

• Are a recent graduate or someone looking to grow in the travel/customer service space
• Speak Arabic and English fluently
• Are a great communicator and problem-solver
• Are confident using digital platforms and multitasking under pressure
• Can work flexible hours (including weekends and some evenings)

What You'll Do:

• Respond to travel and lifestyle requests via phone and email in both Arabic and English
• Arrange bookings for hotels, villas, cruises, transfers, flights, and more
• Deliver top-tier service that leaves a lasting impression
• Promote exclusive offers and lifestyle perks
• Work closely with trusted suppliers and global partners
• Keep detailed records to ensure a smooth member experience
• Build real connections with members - you're not just a voice on the phone!

What We Offer

• Start Date: June 2025
• Contract Duration: Fixed-term (until August 2025) with potential to extend or become permanent
• Fully Remote working environment (Terms & conditions apply)
• Full training & mentoring provided
• Be part of a friendly, global team passionate about what they do

Requirements

Key Skills & Attributes:

• Fluency in Arabic and English (written and verbal)
• A recent graduate or someone with 1-2 years' experience in customer service, hospitality, or travel
• Strong communication skills and a passion for helping people
• Ability to multitask in a fast-paced, high-volume environment
• Comfortable using online platforms, tools, and systems
• A flexible, proactive, and can-do attitude
• Willingness to work shift patterns, including weekends and evenings (rotational shifts)
• Access to a quiet, reliable home working set-up (laptop provided)

Guidelines for Hybrid/Home Office option:

• Living within a commutable distance of the London office may require entering into a hybrid working arrangement, with up to 60% Home Office possibility
• A secure home office at your confirmed address, free from background noise or distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Benefits

Benefits & Rewards

Our people are at the heart of the business, with a culture of recognition and reward through regular appraisals and annual Extra Mile Awards. We support your development and encourage incorporating your aspirations into your career at Ten.

• A competitive salary depending on experience, plus a performance-based bonus
• Hybrid working options, including fully remote if preferred
• Paid time off, including a paid day annually for volunteering
• Paid Sabbaticals after every 5 years of service
• Lucrative Loyalty Rewards program with bonuses and gifts
• Employer-contributory pension scheme
• Remote Working Holidays - travel and work anywhere in the world!
• Employee Discounts on travel and entertainment
• Genuine career growth opportunities within a global, inclusive team

Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/

Who Are We

Ten is a leading lifestyle and concierge company, helping clients discover, organise, enjoy, and get the most from life. Established in the UK in 1998, with over 25 years of experience, operating in over 20 cities worldwide, in over 26 languages, and listed on the London Stock Exchange ('TENG'). We are proud to be the first UK concierge business with B Corp certification in 2023.

Our strategy focuses on delivering a world-class member experience, investing in technology, expanding existing contracts, and entering new markets.

We value diversity and are committed to an inclusive work environment, hiring based on merit and performance.

Note: We work with a small preferred recruitment agency list. No further agencies are being accepted at this time. Ten Group is not responsible for fees related to unsolicited resumes.

Be part of the magic behind world-class experiences. Apply before 31 May 2025.