Arabic Customer Journey & Compliance Support

Company Description

Grosvenor Casino - Gloucester Rd, London SW7 4LJ

We’re Grosvenor Casinos. Our venues sit at the heart of our communities, offering a safe space for people to play table games, have fun on our slots or relax with friends and enjoy our fabulous food, drink and entertainment.

We’re on an exciting journey of growth and it’s the ideal time to join us. More than ever, we’re investing in our Venues and our people to ensure we have the best entertainment offering and the best people in the right places.

Job Description

We are incredibly passionate about providing customers with amazing experiences, endless entertainment and top-class service. We pride ourselves on bringing the fun factor to customers in a venue where they can find all kinds of games to enjoy!

Whilst we want everyone to have fun, it’s the player protection team that has a key role in ensuring that our customers continue to play responsibly. We see the player protection team as an integral part of our club and our aim is to support all of our customers at every step of their journey with us. It is our company-wide goal to protect our customers and ensure that they can play in comfort knowing that we are always there to help.

This could be the job for you if the following criteria spark your interest:

• Talking to customers and building genuine relationships
• Creating reports and tracking player's playing levels
• Learning in a fun and fast-paced gaming environment
• Working with different stakeholders

The player protection role is one that is constantly evolving as we aim to serve our customers in the best way possible and maintain professional standards. You would be joining a tight-knit team that encourages development in all aspects of the role and you will be part of one of the most fulfilling roles in the business of having our customers' backs.

Qualifications

• Must be fluent in Arabic & English
• Knowledge and experience of the UK gaming business in regards to legislation and regulatory standards of operation.
• As an individual, values and personally demonstrates a culture that supports and encourages Diversity & Inclusion.
• Ability to adapt leadership style recognizing team members and stakeholders for their individuality.
• To be able to demonstrate previous success in dealing with customers in a front-line situation.
• The skill and knowledge to manage a busy multi-functional gaming offer.
• Successful candidate must apply for Personal Functional Licence (PFL).