AR Credit and Collections Manager

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An exciting opportunity has arisen for a new Credit and Collections manager at, global media company, Future PLC.

This role plays a pivotal role in safeguarding the financial health of our organisation, by overseeing the entire credit granting process and ensuring timely payment collections. Leading a dedicated team of credit control and collection specialists, they will be expected to foster a collaborative, results-driven environment, driving the Accounts Receivable team to exceed performance targets and deliver exceptional results.

What you'll be doing...

This dynamic leader assesses the creditworthiness of potential and existing customers, sets and monitors credit limits, and develops robust credit and collection policies to mitigate risks and optimise cash flow. Managing a team of 15 and working closely with the wider finance team and the sales and commercial teams in both the UK and the US, the successful candidate will be expected to report and escalate to senior management regularly.

You'll be responsible for:

Credit Management:

• Develop and implement forward-thinking credit policies and procedures.
• Swiftly evaluate and approve credit applications, ensuring agile decision-making.
• Set and adapt credit limits and terms in response to market conditions.
• Work in collaboration with the credit insurance
• Monitor customer accounts proactively to manage and mitigate credit risk effectively.

Collections Management:

• Oversee a dynamic collections process, ensuring rapid and efficient recovery of receivables.
• Develop and implement innovative strategies to reduce delinquent accounts.
• Coordinate seamlessly with sales and customer service teams to resolve billing disputes.
• Prepare and present insightful reports on collections performance, leveraging data analytics.
• Maintain and enhance positive customer relationships with a focus on exceptional service.
• Address and resolve customer inquiries and complaints swiftly and effectively.
• Negotiate payment plans and settlements with agility and flexibility.

Leadership

• Work closely with team members to support project goals and company objectives.
• Facilitate team meetings and collaborative sessions to enhance team cohesion.
• Assist in the recruitment process by conducting interviews and assessing candidates' interpersonal skills.
• Identify training needs and develop programs to enhance employee skills.
• Mentor and coach employees to improve performance and career development.

Reporting and Analysis:

• Generate regular reports on credit and collections activities.
• Analyse credit and collection data to identify trends and areas for strategic improvement.
• Present findings and proactive recommendations to senior management.

Experience that'll put you ahead of the curve...

• Ideally at least 3 years of experience in managing a busy Credit Control, Accounts Receivable, or Collections team
• Good technical skills that include Excel, reporting writing, and dashboard creation
• Preferably a qualificaltion from the Chartered Institute of Credit Management (CICM)
• Demonstration of commercial awareness

What's in it for you…

We have a number of awesome perks available to our staff. We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Varied roles mean you’re not pigeonholed in to one finite area but get the opportunity to develop a wide range of skills and experience

And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every colleague is eligible to join our profit pool bonus scheme - if Future hits their performance targets all colleagues may receive a bonus.

Internal Job Family Level P5

The expected range for this role is £40,000 - £60,000

This is a Hybrid role from our Bath office, working three days from the office, two from home.

Who are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it.

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.