Apsley House and Wellington Arch Manager

ENGLISH HERITAGE; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

ENGLISH HERITAGE seeks a motivated Manager for Apsley House and Wellington Arch, responsible for delivering exceptional visitor experiences across two historic sites in London. This full-time role requires a strong background in customer service, team leadership, and event management while emphasizing diversity, inclusion, and wellbeing in the workplace.

Benefits

Employee Assistance Programme

Mental Health Support

Diversity and Inclusion Networks

Qualifications

• Strong customer service experience from leisure or tourism.
• Proven skills in team supervision and motivation.
• Experience in planning and delivering public events and managing stakeholder relationships.

Responsibilities

• Inspire team to deliver an engaging visitor experience.
• Ensure sites are welcoming, safe, and secure.
• Manage relationships with stakeholders, including the Duke of Wellington.

Skills

Customer Service

Team Leadership

Organizational Skills

Job description

Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a motivated manager to join our team at Apsley House and Wellington Arch. This is a full-time role working 36 hours per week. No history background? No problem. What is important to us is a passion for people and excellent customer service. We are looking for a manager who enjoys working alongside their team and understands what it takes to deliver an engaging visitor experience to a diverse audience.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.

That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

As Apsley House and Wellington Arch Manager, you'll be working at two inspiring historic sites in the heart of London. From the internationally significant art collection and grand interiors of Apsley House to the commanding views and landmark status of Wellington Arch, these sites offer a uniquely varied working environment, combining heritage, public engagement, and operational responsibility.

In this hands-on role, you'll understand what makes a great visitor experience and will inspire your team to deliver it through leading by example and effective coaching. You'll ensure that both sites are welcoming, well-presented, safe and secure, while also identifying opportunities to maximise income and meet site performance targets.

You'll bring strong customer service experience from a leisure or tourism setting, along with proven skills in team supervision and motivation. Proactive and confident in dealing with both colleagues and the public, you'll be comfortable working independently as well as collaboratively.

The role also demands strong organisational skills, especially in the planning and delivery of Apsley House's annual public events programme, and in supporting occasional private functions. At Wellington Arch, you'll also will work with the Commercial team to facilitate corporate and private venue hire.

You'll contribute to the management of important stakeholder relationships. Apsley House is the only English Heritage property where the family is still in residence. The relationship with the Duke of Wellington is a significant one, and you may be called upon to liaise with members of the Wellesley family. At Wellington Arch, you'll also act as a point of contact for our current exhibitions partner, Vigo Gallery, as well as other key stakeholders such as The Royal Parks, Westminster Council, the Metropolitan Police, and the Cabinet Office.

This is a full-time role based on a variable five-day week (36 hours), including two weekends a month and some Bank Holidays. Due to the nature of the role, a DBS check will be required as part of the recruitment process.

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Olivia Fryman, Keeper of the Wellington Collection on [e-mail]. No agencies please.

Our interview and offer process will take place between 21st - 25th July 2025.