Apprenticeships Operations Manager

NHS; Manchester; Hybrid; GBP 46,000 - 50,000; Full time

Job summary

A leading health and care organisation is seeking an Apprenticeships Operations Manager in Manchester. This pivotal role focuses on delivering high-quality apprenticeship programmes and enhancing learner experiences, while collaborating with various stakeholders and managing operational excellence in vocational learning.

Qualifications

• Experience as Operations Manager or similar in an Independent Training Provider or FE/HE setting.
• Experience delivering Apprenticeship Programmes and Vocational Learning.

Responsibilities

• Lead and mentor colleagues while promoting an inclusive workforce.
• Ensure high quality and cost-effective delivery of apprenticeships.
• Manage customer contracts and oversee supplier management.

Skills

Leadership

Commercial acumen

Stakeholder engagement

Quality assurance

Education

Degree in Business or Operations Management

Recognised assessor qualification (A1/A2, D32/33, TAQA)

Job description

Job summary

Are you passionate about transforming lives through education and skills development? Do you thrive in a fast-paced environment and excel at operational delivery? We're looking for an Apprenticeships Operations Manager to lead the delivery and improvement of our apprenticeship programmes, ensuring quality, compliance, and exceptional learner and employer experiences.

This is an exciting operational leadership role within TLE, with the responsibility for driving the growth of apprenticeships and vocational learning and ensuring a professional and high-quality experience, resulting in outstanding outcomes. This role will work closely with the TLE Senior Leadership Team, Business Unit Heads, Services Leads in HCRG Care Group, and external stakeholders to develop, enhance, and grow our apprenticeship provision and customer base.

Location: Regional office. Hybrid working with regional and national travel as required.

Main duties of the job

1. Lead, develop, and mentor colleagues, fostering a culture of accountability, collaboration, and high performance.
2. Promote an inclusive and engaged workforce, ensuring a positive and productive working environment, modelling a collaborative and influencing style of working, negotiating with others to achieve the best outcomes.
3. Ensure high quality and cost-effective delivery of apprenticeships and vocational learning services and programmes.
4. Develop and expand training provision into new areas and sectors to drive growth across apprenticeships and vocational learning.
5. Manage customer contracts, ensuring contractual obligations are met and targeted financial contributions are achieved by controlling costs and supporting business development.
6. Oversee contract management of suppliers to maximize contractual obligations and service delivery.
7. Develop and maintain strong relationships with key internal and external stakeholders to support growth and sustainable outcomes.

Please see the attached full job description for detailed responsibilities.

About us

About the Company

We change lives by transforming health and care. Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to improve services with a focus on experience, efficiency, and outcomes. We deliver adult and children’s community health services, primary care services including urgent care, sexual health, dermatology, MSK services, as well as adult social care and wellbeing services. We support millions across England and directly help over half a million people annually, guided by our values: we care, we think, we do.

We are committed to equal opportunities and welcome applications from diverse candidates. As a Disability Confident committed employer, we provide facilities and adjustments to be inclusive of everyone.

Note: Roles may close earlier than the posted date if highly popular. Apply promptly if interested.

For more about HCRG Care Group, visit our website.

Job details

Date posted: 01 July 2025

Salary: £46,000 to £50,000 per year

Contract: Permanent

Working pattern: Full-time

Location: Manchester, Lancashire, M2 1BB

Reference number: HCRGCG/TP/42452/15882

Job responsibilities

Essential:

• Degree in Business, Operations Management, or related field.
• Recognised assessor qualification (A1/A2, D32/33, TAQA).
• Experience as Operations Manager or similar in an Independent Training Provider or FE/HE setting.
• Experience delivering Apprenticeship Programmes and Vocational Learning.
• Knowledge of apprenticeship standards, government-funded programmes, and ESFA compliance.
• Understanding of compliance, audits, inspections, and quality assurance.
• Experience with self-assessments, Quality Improvement Plans, and improvement actions.
• Involvement with Ofsted inspections and monitoring visits.
• Employer/customer engagement experience, including Employer Account Management.
• Strong commercial acumen to grow income and expand into new regions.
• Leadership experience managing remote teams across wide geographical areas.

Desirable:

• Teaching Qualification.
• Project Management Qualification.
• Leadership/Management Qualification.
• Knowledge of health and social care workforce training and development routes.

Please see the full list of criteria in the attached job description.

Person Specification

Details on general requirements and other specifics are included in the full description on our career site.

Disclosure and Barring Service Check

This role requires a DBS check due to the nature of the position.

Employer details

Employer: HCRG Care Group

Address: Manchester, Lancashire, M2 1BB

Employer website