Apprenticeships Operations Manager

NHS; Liverpool; Hybrid; GBP 46,000 - 50,000; Full time

Job summary

The NHS seeks an Apprenticeships Operations Manager to lead the delivery and improvement of apprenticeship programmes. This strategic role focuses on operational excellence, compliance, and the development of vocational training, ensuring high-quality learner experiences while fostering strong stakeholder relationships.

Benefits

Private medical insurance

Access to wages as earned

Support for mental and physical wellbeing

Opportunities for professional development

Qualifications

• Proven experience as Operations Manager in Independent Training Provider.
• In-depth knowledge of apprenticeship standards and compliance.
• Experience with self-assessments and Quality Improvement Plans.

Responsibilities

• Lead, develop and mentor colleagues in apprenticeship operations.
• Ensure high quality delivery of vocational learning services.
• Develop and enhance apprenticeship provision across sectors.

Skills

Leadership

Operational Management

Stakeholder Engagement

Quality Assurance

Education

Degree in Business or Operations Management

Recognised Assessor Qualification (A1/A2, D32/33, TAQA)

Job description

Job summary

Are you passionate about transforming lives through education and skills development? Do you thrive in a fast-paced environment and excel at operational delivery? We're looking for an Apprenticeships Operations Manager to lead the delivery and improvement of our apprenticeship programmes, ensuring quality, compliance, and exceptional learner and employer experiences.

This is an exciting operational leadership role within TLE, with the responsibility for driving the growth of apprenticeships and vocational learning and ensuring a professional and high-quality experience, resulting in outstanding outcomes. This role will work closely with the TLE Senior Leadership Team, Business Unit Heads and Services Leads in HCRG Care Group and external customers and other key stakeholders to develop, enhance and grow our apprenticeship provision and customer base.

Base: Regional office. Hybrid working with regional and national travel as required.

Main duties of the job:

1. Lead, develop and mentor colleagues, fostering a culture of accountability, collaboration, and high performance.
2. Promote an inclusive and engaged workforce, ensuring a positive and productive working environment, modelling a collaborative and influencing style of working, negotiating with others to achieve the best outcomes.
3. Ensure high quality and cost-effective delivery of apprenticeships and vocational learning service and programmes.
4. Develop and expand training provision into new areas and sectors to drive growth across apprenticeships and vocational learning.
5. Responsibility for customer contract management, ensuring our contractual obligations to customers are met and result in the targeted financial contribution to the business, by controlling costs and achieving business development and growth needs.
6. Contract management of suppliers ensuring maximum contract provision and obligations are achieved.
7. Develop and maintain strong relationships and partnerships with key stakeholders internally and externally to support growth and deliver sustainable outcomes.

Please see the job description attached for a full list of responsibilities.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We are a Disability Confident Committed employer, providing facilities, work environment adjustments and technical solutions to be inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we may close it earlier than the shown date. If you’re keen to join our team, please apply as soon as possible.

To find out more about HCRG Care Group, visit https://www.hcrgcaregroup.com/about-us-2

Details

Date posted: 01 July 2025

Pay scheme: Other

Salary: £46,000 to £50,000 a year

Contract: Permanent

Working pattern: Full-time

Reference number: HCRGCG/TP/42452/15877

Job locations: HCRG Care Group, Liverpool, Merseyside, L3 8JA

Job description

Job responsibilities

Essential:

• Educated to Degree level in Business, Operations Management or a related field.
• Recognised assessor qualification such as A1/A2, D32/33 or TAQA.
• Proven experience as Operations Manager or similar role in an Independent Training Provider or Further or Higher Education setting.
• Experience in delivering Apprenticeship Programmes and Vocational Learning.
• In-depth knowledge of apprenticeship standards, government-funded programmes, and ESFA and other government funding compliance.
• Understanding of compliance requirements, audit, inspection, and quality assurance to meet standards.
• Experience with self-assessments, developing reports, and Quality Improvement Plans.
• Experience with Ofsted Inspections & Monitoring Visits.
• Strong employer/customer engagement and management experience.
• Commercial drive and experience in expanding training into new regions.
• Recent leadership experience managing remote teams across wide areas.

Desirable:

• Teaching Qualification.
• Project Management Qualification.
• Leadership / Management Qualification.
• Knowledge of health and social care workforce and training routes.

Please see the full list of criteria in the attached job description.

As an Apprenticeships Operations Manager, you'll be part of our valued team at HCRG Care Group. We offer benefits including:

• £46,000 - £50,000 with pension
• Private medical insurance
• Free tea, coffee, and milk at Runcorn
• Discounts via My Reward Hub
• Access to wages as you earn them
• Support for mental and physical wellbeing
• Opportunities for professional development
• An innovative and inclusive culture committed to high standards