Apprenticeships Operations Manager

NHS; Bath; Hybrid; GBP 46,000 - 50,000; Full time

Job summary

NHS is seeking an Apprenticeships Operations Manager to oversee their apprenticeship programmes. This critical role involves ensuring quality, managing contracts, and fostering an inclusive work environment while supporting the growth of vocational learning across regions.

Qualifications

• Minimum 3-5 years experience in operational leadership.
• Experience in apprenticeship delivery and compliance requirements.

Responsibilities

• Lead and develop apprenticeship programmes ensuring quality and compliance.
• Manage stakeholder relationships and develop training provision.

Skills

Leadership

Accountability

Collaboration

Customer Engagement

Commercial Acumen

Education

Degree in Business, Operations Management, or related field

Recognised assessor qualification (A1/A2, D32/33, or TAQA)

Job description

Job summary

Are you passionate about transforming lives through education and skills development? Do you thrive in a fast-paced environment and excel at operational delivery? We're looking for an Apprenticeships Operations Manager to lead the delivery and improvement of our apprenticeship programmes, ensuring quality, compliance, and exceptional learner and employer experiences.

This is an exciting operational leadership role within TLE, with the responsibility for driving the growth of apprenticeships and vocational learning, and ensuring a professional and high-quality experience, resulting in outstanding outcomes. This role will work closely with the TLE Senior Leadership Team, Business Unit Heads, and Services Leads in HCRG Care Group, as well as external customers and other key stakeholders to develop, enhance, and grow our apprenticeship provision and customer base.

Base: Regional office. Hybrid working with regional and national travel as required.

Main duties of the job:

1. Lead, develop, and mentor colleagues, fostering a culture of accountability, collaboration, and high performance.
2. Promote an inclusive and engaged workforce, ensuring a positive and productive working environment, modelling a collaborative and influencing style of working, negotiating with others to achieve the best outcomes.
3. Ensure high-quality and cost-effective delivery of apprenticeships and vocational learning services and programmes.
4. Develop and expand training provision into new areas and sectors to drive growth across apprenticeships and vocational learning.
5. Manage customer contracts, ensuring contractual obligations are met and targeted financial contributions are achieved by controlling costs and supporting business development and growth.
6. Manage contracts with suppliers to ensure maximum contract provision and obligations are fulfilled.
7. Develop and maintain strong relationships with key internal and external stakeholders to support growth and deliver sustainable outcomes.

Please see the attached full job description for a comprehensive list of responsibilities.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children’s community health services, primary care services including urgent care, sexual health, dermatology, and MSK services, as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year. Our guiding values are: we care, we think, we do.

We are committed to equal opportunities and welcome applications from a broad, diverse range of candidates. As a Disability Confident committed employer, we provide facilities, work environment adjustments, and technical solutions to be inclusive of everyone.

Note: Sometimes roles are very popular, and applications may close earlier than the listed date. We encourage interested candidates to apply promptly.

To learn more about HCRG Care Group, visit https://www.hcrgcaregroup.com/about-us-2

Details

Date posted: 01 July 2025

Pay scheme: Other

Salary: £46,000 to £50,000 per year

Contract: Permanent

Working pattern: Full-time

Reference number: HCRGCG/TP/42452/15880

Locations: HCRG Care Group, Bath, Avon, BA2 5RP

Job responsibilities:

Essential:

• Educated to Degree level in Business, Operations Management, or a related field.
• Recognised assessor qualification such as A1/A2, D32/33, or TAQA.
• Proven experience as Operations Manager or similar role in an Independent Training Provider or Further/Higher Education setting.
• Experience in delivering Apprenticeship Programmes and Vocational Learning.
• In-depth knowledge of apprenticeship standards, government-funded programmes, and compliance with ESFA and other funding bodies.
• Understanding of compliance requirements, audits, inspections, and quality assurance to meet regulatory standards.
• Experience in self-assessment, developing reports, Quality Improvement Plans, and implementing improvements.
• Experience with Ofsted inspections and monitoring visits.
• Strong employer and customer engagement skills, including employer account management.
• Commercial acumen to grow income and business, with experience expanding training into new regions.
• Recent leadership and line management experience, including managing remote teams across wide geographical areas.

Desirable:

• Teaching Qualification.
• Project Management Qualification.
• Leadership/Management Qualification.
• Knowledge of health and social care workforce training and development routes.

Please see the attached full job description for additional criteria.