APPRENTICESHIP - Road Logistics Healthcare Operations (Starting October 2025)

Kuehne + Nagel AS; Nottingham; On-site; GBP 15,000 - 18,000; Full time

Job description

Are you looking for a challenging and rewarding career? Look no further! Logistics is the behind-the-scenes magic that keeps our world running smoothly. It's the process of moving goods from one place to another, ensuring that parcels arrive at our doors, supermarkets stay stocked, and our favourite foods are always available at restaurants. Whether it's your favourite popstar's concert gear or a football team's equipment, logistics makes it all happen, connecting us globally and making everyday life more convenient. At Kuehne + Nagel we provide logistics solutions for business customers across the globe. We ensure that their goods are transported efficiently and reliably by air, sea, road and rail to where they need to be, meeting the unique needs of each and every one of our customers. We are currently seeking a motivated and enthusiastic individual to join our Road Logistics Healthcare Operations team in East Midlands Gateway. The team works with our customers, other Kuehne + Nagel offices, overseas agents and service providers to ensure the successful transportation & delivery of our customers’ goods.

Your Role

Healthcare logistics is all about making sure medical supplies, equipment, and medications get where they need to be, when they’re needed. The team handles hundreds of road freight shipments for pharmaceutical and healthcare customers, ensuring all necessary operational duties are completed in accordance with specific working instructions and customer procedures. This is not just another job, it’s an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!

Your Responsibilities

Our 24-month Apprenticeship programme is designed to provide you with the perfect blend of practical on-the-job training and study towards the Customer Service Level 3 Apprenticeship standard. You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne + Nagel.

Over the two years you’ll be learning how to:

1. Understand Road Freight operations to handle inbound customer enquiries
2. Provide accurate and timely information to customers regarding shipments, order status, and service offerings
3. Fully understand the customers’ needs ensuring efficient delivery and resolving any issues that may arise
4. Collaborate closely with internal teams to ensure smooth and effective customer service
5. Ensure that customs information is inputted into the system correctly and as soon as all the relevant documentation is available it is all uploaded to the correct places at the same time
6. Complete all relevant Good Distribution Practice (GDP) training and ensure ongoing compliance while maintaining data confidentiality.
7. Communicate with a variety of key contacts through various forms of communication methods
8. Identify opportunities to enhance customer satisfaction and contribute to continuous improvement initiatives

Your Skills and Experiences

The minimum entry requirement for this apprenticeship is five GCSEs at grades 3 – 9 / A*-D including Maths & English.

Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and can communicate effectively with others. Good planning and organization skills are important, and you will need the ability to multitask and be a self-starter.

Previous use of Microsoft Outlook and Excel is beneficial.

Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.

This is an entry-level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies which can be found at https://jobs.kuehne-nagel.com/uk/en.

Key Information:

Apprenticeship Contract: Fixed Term 2 years

Working hours: Monday – Friday 8.45am – 5.00pm

Place of work: On site in office

Recruitment Process:

1. Step 1: Applications will be reviewed on a rolling basis.
2. Step 2: Shortlisted candidates will be invited to complete a telephone screening call with a member of our Talent Acquisition team. This is a great opportunity to find out more about the business and for us to understand why you are interested in this apprenticeship and what you feel you can bring to the role.
3. Step 3: A final shortlist of candidates will be invited to an interview onsite with two members of the hiring team.
4. Step 4: All candidates will receive telephone feedback after their interviews and if offered will be invited to return to the office for a further site tour and to provide right to work documentation.

Good Reasons to Join

We are thrilled to offer you a chance to join our amazing group of apprentices. You can expect a competitive starting salary of £15,500 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship. But that’s not all! You will also receive attractive benefits and an Apprentice NUS discount card. We understand that starting a new job can be daunting, but don’t worry! You will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey. Don’t miss out on this fantastic opportunity! Apply now and take the first step towards a bright future.