APPRENTICESHIP - Road Logistics Customer Service (Starting October 2025)

Kuehne + Nagel AS; Bristol; On-site; GBP 15,000 - 18,000; Full time

Job summary

Ein etabliertes Unternehmen im Logistikbereich sucht motivierte und engagierte Auszubildende für ein spannendes 24-monatiges Ausbildungsprogramm. In dieser Rolle werden Sie praktische Erfahrungen sammeln und gleichzeitig die Customer Service Level 3 Apprenticeship-Standards erlernen. Sie werden Teil eines dynamischen Teams, das mit großen strategischen Kunden aus der Luftfahrt- und Verteidigungsindustrie zusammenarbeitet. Diese Gelegenheit bietet Ihnen nicht nur eine solide Ausbildung, sondern auch die Möglichkeit, in einem unterstützenden Umfeld zu wachsen und Ihre Karriere auf die nächste Stufe zu heben.

Benefits

Wettbewerbsfähiges Gehalt

Attraktive Vorteile

NUS-Rabattkarte für Auszubildende

Qualifications

• Mindestens fünf GCSEs in Mathematik und Englisch erforderlich.
• Starke Kommunikationsfähigkeiten und eine Leidenschaft für Kundenservice.

Responsibilities

• Buchungen von Kunden effizient verarbeiten und außergewöhnlichen Kundenservice bieten.
• Transportaufzeichnungen überwachen und sicherstellen, dass alle Parteien informiert sind.

Skills

Kundenservice

Organisation

Multitasking

Microsoft Outlook

Microsoft Excel

Education

Five GCSEs at grades 3 – 9 / A*-D including Maths & English

Job description

Are you looking for a challenging and rewarding career? Look no further! Logistics is the behind-the-scenes magic that keeps our world running smoothly. It's the process of moving goods from one place to another, ensuring that parcels arrive at our doors, supermarkets stay stocked, and our favourite foods are always available at restaurants. Whether it's your favourite popstar's concert gear or a football team's equipment, logistics makes it all happen, connecting us globally and making everyday life more convenient.At Kuehne + Nagel we provide logistics solutions for business customers across the globe. We ensure that their goods are transported efficiently and reliability by air, sea, road and rail to where they need to be, meeting the unique needs to each and every one of our customers.

Your Role

We are currently seeking a motivated and enthusiastic individual to join our Road Logistics Customer Service team in Bristol. The team work specifically with our large-scale strategic customer accounts from government agencies and the aerospace and defence industry. Working with our customers, other Kuehne+Nagel offices, overseas agents and service providers we ensure the successful transportation & delivery of our customers’ goods across the world.This is not just another job; it’s an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!Don’t miss out on this fantastic opportunity! Apply now and take the first step towards a bright future.

Your Responsibilities

Our 24-month Apprenticeship programme is designed to provide you with the perfect blend of practical on-the-job training and study towards the Customer Service Level 3 Apprenticeship standard.

You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.

Over the two years you’ll be learning how to:

• Efficiently process bookings from clients and overseas agents on to our system

• Liaise with all parties to organise the movement of goods, providing exceptional customer service

• Deal with any issues that arise during a shipment and ensure the customer/department is updated

• Understand an overview of customs requirements and procedures for transporting goods

• Monitor/maintain transport records, including tracking information and performance metrics

• Support new customer implementations

• Process sales and purchase invoices for the branch

• Attend customer offsite meetings

• Recognise and escalate operational finance issues

• Highlight areas of improvement and proactively make recommendations to line manager

• Manage workload against business & financial deadlines

• Collaborate with colleagues and participate in meetings and training sessions

Your Skills and Experiences

The minimum entry requirement for this apprenticeship is Five GCSEs at grades 3 – 9 / A*-D including Maths & English)

Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and can communicate effectively with others. Good planning and organization skills is important, and you will need the ability to multitask and be a self-starter.

Previous use of Microsoft Outlook and Excel is beneficial.

Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.

This position requires enhanced security clearance checks and by applying for this role you are agreeing to participate in the employment screening process. This process will include criminal record checking and identity validation. Any appointment will be strictly conditional upon and subject to the receipt of satisfactory results of these checks.

This is an entry level training position.

If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies which can be found at https://jobs.kuehne-nagel.com/uk/en

Key Information:

• Apprenticeship Contract: Fixed Term 2 years

• Working hours: Monday – Friday 9.00am – 5.15pm

• Place of work: On site in office

Recruitment Process:

Step 1: Applications will be reviewed on a rolling basis.

Step 2: Shortlisted candidates will be invited to complete a telephone screening call with a member of our Talent Acquisition team. This is a great opportunity to find out more about the business and for us to understand why you are interested in this apprenticeship and what you feel you can bring to the role.

Step 3: A final shortlist of candidates will be invited to an interview onsite with two members of the hiring team.

Step 4: All candidates will receive telephone feedback after their interviews and if offered will be invited to return to the office for a further site tour and to provide right to work documentation.

Good Reasons to Join

We are thrilled to offer you a chance to join our amazing group of apprentices. You can expect a competitive starting salary of £15,500 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship. But that’s not all! You will also receive attractive benefits and an Apprentice NUS discount card.We understand that starting a new job can be daunting, but don’t worry! You will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey.Don’t miss out on this fantastic opportunity! Apply now and take the first step towards a bright future.