Apprenticeship Recruitment Coordinator

Middlesbrough College Group; Tees Valley; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Free gym membership

Counselling services

Flexible hours

Staff development opportunities

Job summary

Middlesbrough College is seeking an Apprenticeship Recruitment Coordinator to drive apprenticeship recruitment across the region. You will engage with prospective learners, coordinate recruitment activities, and liaise with employers and internal teams to provide a seamless learner journey.

The role requires strong communication, presentation and customer-service skills, with a focus on delivering high-quality guidance and support to applicants and stakeholders.

Qualifications

• GCSE Maths and English at grade C/4 or above (or equivalent).
• Customer Service Qualification Level 2 or above is desirable.

Responsibilities

• Make a large number of daily outbound calls to prospective candidates, building rapport and assessing career goals and suitability.
• Represent the organisation at recruitment events, careers fairs, school visits and open days to promote opportunities.
• Deliver engaging presentations to groups of varying sizes about programmes and career pathways.
• Assist learners with enquiries on eligibility, enrolment requirements, funding and support services, escalating when needed.

Skills

Office experience

Team player

Attention to detail

Continuous development

Enthusiasm

Education

GCSE Maths & English

Customer Service Qualification Level 2+

Job description

Job Title: Apprenticeship Recruitment Coordinator

Department: Adult & Community Learning

Contract: Full Time, Fixed Term (Maternity Leave)

Hours: 37 hours per week

Salary: £24,519 – £25,493 per annum

Annual Leave: 30 days per annum plus statutory Bank Holidays

Pension: NEST Pension Scheme

The Role

Make a difference by helping people launch successful careers. As an Apprenticeship Recruitment Coordinator, you will play a key role in supporting the apprenticeship recruitment journey, providing outstanding guidance and support to applicants while working closely with employers and internal teams. This varied and rewarding role combines candidate engagement, recruitment coordination, administration, marketing, and employer liaison, ensuring a positive experience for all stakeholders and helping to connect talented individuals with exciting apprenticeship opportunities across the region.

Key Responsibilities

• This role will require a large number of calls to prospective candidates per day. You will proactively contact prospective learners and candidates through outbound calls, building rapport and identifying their career goals, training needs, and suitability for available programmes. You will be expected to maintain a high level of daily activity while delivering a professional and consultative approach that encourages engagement and progression through the learner journey.
• You will attend events to speak to prospective candidates. You will represent the organisation at recruitment events, careers fairs, school and college visits, open days, and community engagement activities. This will involve promoting training opportunities, answering questions, providing advice and guidance, and creating positive first impressions that encourage prospective learners to take the next steps towards enrolment.
• Large presentations will be a part of the role. You will regularly deliver engaging presentations to groups of varying sizes, communicating programme information, career opportunities, and the benefits of training pathways. You will be confident speaking to large audiences, adapting your delivery style to different groups, and responding to questions in a clear and professional manner.
• You will be required to handle complex learner queries. You will support learners by resolving a wide range of enquiries relating to programme eligibility, enrolment requirements, funding, career pathways, and learner support services. This will require strong problem-solving skills, the ability to assess individual circumstances, and confidence in providing accurate information or escalating cases where appropriate.

Please find the full job description here – Apprenticeship Recruitment Coordinator

Qualifications

• GCSE C or above in Maths and English (Or equivalent)
• Customer Service Qualification Level 2 or above – Desirable.

Experience & Skills

• Evidence of a desire to work in a busy office environment.
• Team Player.
• Commitment to quality of work with attention to detail.
• Commitment to continued personal development.
• Enthusiasm.

Other Requirements

• Full clean driving licence – Essential for attendance at regional events.
• Understanding of apprenticeships or experience of recruitment would be advantageous.

Why Join Us?

• Substantial annual leave entitlement plus holiday purchase scheme.
• Health &Wellbeing; freegym membership, 24/7 counselling for you and your family
• Family-friendlypolicies: flexiblehours and a supportive work environment
• Employee Assistance Programme (EAP): confidential support including and financial advice.
• Professional development: extensive training, mentoring, and career progression opportunities
• Funded CPD opportunities, regular staff development training, and paid volunteering days
• Access to discounted hair and beauty treatments at our onsite salon.
• Collegebenefit scheme – College Extras:
• Up to 15% cashback at top retailers & restaurants
• Discounted gift cards for big brands
• Home & tech upgrades via salary sacrifice
• Cycle to Work scheme
• Discounted onsite car parking.

To learn more about working at Middlesbrough College, please visit our Work For Us page.

For further details, please contact Thomas Peacock, Learner Recruitment Team Leader, Adult & Community Learning on [e-mail]

Safeguarding Our Students

Middlesbrough College is committed to safeguarding and promoting the welfare of all students. All staff are expected to share this commitment. If you’re successful, you’ll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references. All roles within the College carry safeguarding responsibilities, including promoting student welfare, reporting any concerns to the Designated Safeguarding Lead (DSL), and modelling safe and appropriate conduct in line with College policies.

All posts at Middlesbrough College involve regulated activity and are therefore exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020) mean that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications, related exceptions and further information.

Please be aware that it is a Criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

As part of our shortlisting process, we will conduct an online search for all shortlisted candidates to identify any safeguarding or reputation‑related concerns (as required by KCSIE).

Right to Work

Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Recruitment Process

Applications are shortlisted for interview as they are received, and so early application is encouraged. We reserve the right tocommencethe interview process and close the vacancy prior to this date.

Equality & Diversity

Middlesbrough College is an equal opportunities employer, committed to creating an inclusive workplace where everyone is valued. We welcome applications from all backgrounds and make recruitment decisions based on skills and experience. As a Disability Confident employer, we actively support applicants with disabilities.