APPRENTICESHIP - Quick - Time Critical Team

Kuehne + Nagel AS; Staines-upon-Thames; On-site; GBP 15,000 - 18,000; Full time

Job summary

Kuehne + Nagel AS is seeking an enthusiastic individual for a 24-month Apprenticeship in logistics. This role offers a blend of practical training and study towards an International Freight Forwarding qualification, with a starting salary of £15,500 and opportunities for progression.

Benefits

Starting salary of £15,500 in year one

Increases after 12 months

Bonus upon completing apprenticeship

Attractive perks and NUS discount card

Support from mentors and line managers

Qualifications

• Minimum entry requirement: Five GCSEs including Maths & English.
• Passion for excellent customer service and effective communication skills.
• Experience with Microsoft Outlook and Excel is beneficial.

Responsibilities

• Provide operational support to clients and colleagues.
• Establish the best transport solution and complete customs checks.
• Trace and track shipments and maintain high customer service standards.

Skills

Customer Service

Communication

Planning and Organization

Multitasking

Education

Five GCSEs at grades 3–9 / A*-D, including Maths & English

Tools

Microsoft Outlook

Microsoft Excel

Job description

Are you looking for a challenging and rewarding career? Look no further! Logistics is the behind-the-scenes magic that keeps our world running smoothly. It's the process of moving goods from one place to another, ensuring that parcels arrive at our doors, supermarkets stay stocked, and our favourite foods are always available at restaurants. Whether it's your favourite popstar's concert gear or a football team's equipment, logistics makes it all happen, connecting us globally and making everyday life more convenient.

Your Role

We are currently seeking a motivated and enthusiastic individual to join our Quick Time Critical Team in Staines. Our Quick team at Kuehne+Nagel provides comprehensive logistics solutions for Automotive, High-tech, Industrial, and Oil & Gas industries. The team is responsible for providing white glove solutions that meet or exceed the customers' expectations, including both internal and external customers.

This is not just another job; it’s an exciting opportunity to be part of something big and make a real difference. If you are ready to take your career to the next level and work with some of the best in the business, we want to hear from you!

Your Responsibilities

Our 24-month Apprenticeship programme is designed to provide you with the perfect blend of practical on-the-job training and study towards the International Freight Forwarding Level 3 apprenticeship qualification.

As part of the team, you will provide operational support to clients and colleagues to ensure that our customer expectations are met or exceeded. You will communicate with a variety of people, including overseas customers and agents. Your training will prepare you to be involved in problem solving, finance tracking, and supporting day-to-day department duties.

You’ll be learning how to…

• Establish the best transport solution, such as Express Air, Charter, Hand carry, or Road
• Complete Customs checks
• Provide quotations and gain 3rd party costings
• Take booking details, arrange collections/deliveries
• Trace and track shipments and keep customers updated proactively
• Support 24/7/365 operations and service delivery
• Respond to ‘Problem Pieces’ and coordinate redistribution as needed
• Use computer systems with various applications
• Handle internal and external customer queries efficiently
• Maintain high customer service standards while ensuring compliance and performance targets are met

Your Skills and Experiences

• Minimum entry requirement: Five GCSEs at grades 3–9 / A*-D, including Maths & English
• Passion for excellent customer service, strong work ethic, effective communication skills
• Good planning and organizational skills, ability to multitask, self-starter
• Experience with Microsoft Outlook and Excel is beneficial
• Applicants must have been resident in the EEA for at least the last 3 years; this role does not meet visa sponsorship or apprenticeship funding criteria
• This is an entry-level position; qualified or experienced candidates may consider other vacancies on our website

Key Information:

Working hours: Monday – Friday, 08:00 – 17:00

Place of work: Onsite at Strata Staines House, TW18 4TP (please ensure it is a commutable distance)

Recruitment Process:

1. Applications reviewed on a rolling basis
2. Shortlisted candidates invited for a telephone screening with our Resourcing team
3. Final candidates invited for an onsite interview with the hiring team
4. All candidates receive feedback; successful candidates may be invited for a site tour and to provide right-to-work documentation

Good Reasons to Join

Join our apprentices and enjoy a starting salary of £15,500 in year one, with increases after 12 months, plus a bonus upon completing your apprenticeship. Benefits include attractive perks and an NUS discount card. You will be supported by mentors, line managers, and previous apprentices to help you achieve your qualifications and progress.

Don’t miss this fantastic opportunity! Apply now and take the first step towards a bright future.