Apprenticeship Onboarding Officer

QA Limited; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated onboarding officer to facilitate the apprenticeship enrollment process. In this hybrid role, you will manage a caseload of learners, guiding them through their onboarding journey while ensuring compliance and accuracy. Your focus will be on delivering an exceptional onboarding experience, collaborating with internal teams, and maintaining strong relationships with stakeholders. This opportunity allows you to contribute to the growth of future talent while enjoying a supportive work environment that prioritizes health and well-being. Join a community-minded team committed to making a difference in the digital skills landscape.

Benefits

27 days holiday

Holiday buying scheme

Medicash plan

Gympass

Cycle to Work scheme

Employee Assistance Programme

2 days charity leave

Qualifications

• Experience in customer service or office environment required.
• Ability to manage deadlines with high accuracy.

Responsibilities

• Guide learners through the onboarding process from application to start date.
• Ensure timely submission of all required documentation.

Skills

Attention to detail

Customer service

Communication skills

Time management

Ability to work under pressure

Education

Experience in Apprenticeships or Education

Job description

Hybrid – into nearest office (London, Manchester, Swindon, Leeds, Slough, Birmingham, Glasgow)

As an onboarding officer, you will be responsible for onboarding apprentices onto their chosen Apprenticeship.

Your primary focus is to successfully enrol our learners onto their apprenticeship programme in line with operational KPI’s and SLA’s whilst maintaining a high level of accuracy, quality, and attention to detail.

A Day in The Life

1. Manage a caseload of learners and guide each of them through the onboarding process from application to start date.
2. Conduct enrolment calls with eligible learners and their employers.
3. Explain the Apprenticeship journey in a learner-centric manner, providing the right level of information and clearly set expectations of what is required whilst on programme.
4. Timely and successful completion and submission of all required documentation or information in-line with regulations and governance.
5. Demonstrate a high level of accuracy in submitting learner data to minimise compliance issues, meaning a high ‘first time right rate’.
6. Ensure a first-class onboarding experience is delivered to Learners, Line Managers, and other internal stakeholders at all levels.
7. Escalate risks to the Operations Team leader to ensure appropriate action is taken to mitigate them.
8. Maintain strong relationships with sales teams, ensuring clear and regular communication and collaboration.

Your Experience

1. Working to defined deadlines where high levels of accuracy are required.
2. Experience working within an office environment or customer service role dealing with internal and external stakeholders.
3. Experience of working in Apprenticeships or Education (Desired).
4. Able to work under pressure whilst maintaining professionalism, attention to detail, and accuracy.

What We'll Do For You!

And we can offer you the following in return for your hard work…

Downtime:

This is a very community-minded team and taking time for us is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme and 2 days per year charity leave.

A little about QA:

At QA, our mission is powering people’s potential. We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, and IBM as well as small organisations to give them the competitive edge in the digital world of today.

We're also Microsoft's biggest training-partner globally. Our bespoke and customisable training methods, learning programmes, and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.

QA is committed to safeguarding and promoting the welfare of children, young people, and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment.

This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including:

• an enhanced disclosure check
• Child Barring list check
• qualification checks
• online checks
• medical fitness
• identity and right to work

All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview.

We look forward to welcoming dedicated individuals who share our commitment to safety and well-being.

Vacancy location

Location