APPRENTICESHIP – Customer Service Specialist (Government contracts) - Starting Sept 2025 Basingstoke

Kuehne + Nagel AS; Basingstoke; On-site; GBP 15,000 - 20,000; Full time

Job summary

Join a leading logistics company as a Customer Service Specialist - Apprentice in Basingstoke. This 24-month apprenticeship combines on-the-job training with study towards a Business Administration Level 3 qualification. You'll gain valuable insights into the logistics industry while receiving support from mentors and a competitive salary.

Benefits

Competitive starting salary

Attractive benefits

Apprentice NUS discount card

Qualifications

• Five GCSEs required, including Maths and English.
• Strong customer service and communication skills essential.
• Ability to work to deadlines and manage time effectively.

Responsibilities

• Support administrative activities within the Customer Service Department.
• Provide operational support for customers and liaise with relevant parties.
• Ensure compliance with health and safety regulations.

Skills

Customer Service

Communication

Interpersonal Skills

Time Management

Education

Five GCSEs at grades 3 – 9 / A*-D (including Maths & English)

Job description

Are you looking for a challenging and rewarding career? Look no further! Logistics is the behind-the-scenes magic that keeps our world running smoothly. It's the process of moving goods from one place to another, ensuring that parcels arrive at our doors, supermarkets stay stocked, and our favourite foods are always available at restaurants. Whether it's your favourite popstar's concert gear or a football team's equipment, logistics makes it all happen, connecting us globally and making everyday life more convenient.At Kuehne + Nagel we provide logistics solutions for business customers across the globe. We ensure that their goods are transported efficiently and reliability by air, sea, road and rail to where they need to be, meeting the unique needs to each and everyone of our customers.

Your Role

We are currently recruiting for motivated and enthusiastic individuals to join our hugely successful Road Logistics in Basingstoke as a Customer Service Specialist - Apprentice. This is an exciting opportunity to join one of the world’s leading logistics and freight forwarding companies and will help you to gain an insight into the industry and help you to forge a career in a global organisation.

Your Responsibilities

Our Apprenticeship is a 24 month programme, combining practical on-the-job training with study towards the Business Administration Level 3 apprenticeship. You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.

Your responsibilities

As part of our government team the role is to support all the administrative activities within the Customer service Department to enable the servicing of both internal and external customers.

You will also:

- Provide operational support for specific customers and team members.

- To liaise with all relevant parties throughout the shipment to organise the movement of goods

- To deal with any issues that may arise during a shipment and ensure the client is updated

- Work with the customs department and customer to ensure full compliance with HMRC regulations.

- Ensure where necessary that all transit conditions for military rated items are adhered to.

- Work in accordance with specific customer SOPs

- To process sales and purchase invoices

- Working at all times to enable and develop a team culture

- Completing any reasonable task requested of you by your supervisor/manager in a timely manner.

- When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained

- To understand and adhere to the health and safety regulations at all times to ensure the safety of yourself and your colleagues.

- Training; Ensure that all compliance and related training is up to date.

Your Skills and Experiences

YOUR SKILLS AND EXPERIENCES

• Five GCSEs at grades 3 – 9 / A*-D (including Maths & English)

• Excellent Customer Service skills

• Ability to work to deadlines

• Strong communication and interpersonal skills

Key Information:

• Apprenticeship Contract: September 2025- September 2027

• Working hours: Monday – Friday 09:00 – 17.15hrs

• Due to the nature of this work candidates must UK national

• The recruitment process will include a CBR check.

Recruitment process:

Step 1: Applications will be reviewed on a rolling basis.

Step 2: Shortlisted candidates will be invited to complete a telephone screening call with a member of our Talent Acquisition team. This is a great opportunity to find out more about the business and for us to understand why you are interested in this apprenticeship and what you feel you can bring to the role.

Step 3: A final shortlist of candidates will be invited to an interview onsite with two members of the hiring team.

Step 4: All candidates will receive telephone feedback after their interviews and if offered will be invited to return to the office for a further site tour and to provide right to work documentation.

Good Reasons to Join

We are thrilled to offer you a chance to join our amazing group of apprentices. You can expect a competitive starting salary of £15,500 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship. But that’s not all! You will also receive attractive benefits and an Apprentice NUS discount card.We understand that starting a new job can be daunting, but don’t worry! You will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey.Don’t miss out on this fantastic opportunity! Apply now and take the first step towards a bright future.