Apprenticeship Coaches

TN United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated Apprenticeship Coaches to guide aspiring cabin crew professionals. This role offers a unique opportunity to shape the future of the aviation industry through hands-on training and mentorship. You will onboard apprentices, design personalized learning plans, and ensure compliance with industry standards while collaborating with various teams. If you have a passion for coaching and a background in customer service, this position is perfect for you. Join a dynamic team at iconic airports and make a meaningful impact in the lives of future aviation professionals.

Qualifications

• Experience in customer contact environments such as aviation, travel, or hospitality.
• Understanding of the apprenticeship cycle from onboarding to assessment.

Responsibilities

• Onboard apprentices and conduct assessments, ensuring compliance with standards.
• Support apprentices in achieving milestones and preparing for assessments.

Skills

Interpersonal Skills

Coaching Skills

Mentoring Skills

Customer Service Experience

Job description

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Partnership Announcement

Protocol is delighted to announce a partnership with a world-renowned airline, offering apprenticeships that provide practical training in a real-world environment, setting individuals on the path to becoming skilled aviation industry professionals.

Recruitment for Apprenticeship Coaches

They are expanding their team and seeking multiple Apprenticeship Coaches to support Level 3 Cabin Crew apprentices. No prior experience in aviation or cabin crew is necessary; full training and upskilling will be provided.

Role Responsibilities

1. Onboard apprentices, conduct assessments, reviews, and design bespoke learning plans.
2. Ensure seamless apprenticeship delivery, differentiation, and compliance with ESFA and Ofsted standards.
3. Collaborate with the Global Learning Academy, Crew Learning Team, and Inflight Customer Service Team.
4. Support apprentices in achieving milestones and preparing for End Point Assessment.
5. Manage and support English and Maths (Functional Skills) learning alongside external providers.
6. Evaluate progress using data and tracking tools.
7. Ensure apprentices are ready for assessment.

Person & Qualifications

• Experience in customer contact environments such as aviation, travel, tourism, or hospitality.
• Experience with apprenticeships, apprenticeship standards, and e-portfolios.
• Understanding of the apprenticeship cycle from onboarding to assessment.
• Strong interpersonal, coaching, and mentoring skills.

Additional Details

This operational role is based at London Heathrow and Gatwick airports, with a rolling shift pattern of 6 days on, 3 days off, between 7:00 am and 7:00 pm.

Contact & Application

For an informal discussion, contact Josh Smith at 0115 911 1167. To apply, email your CV to the provided address.

Overview

• Type of Organisation: World-renowned airline
• Location: London Gatwick & Heathrow Airport
• Salary: Up to £40,000 per annum
• Posted date: 18/02/2020
• Closing date: 28/03/2020