Apprenticeship Business Support Officer

University of the Built Environment; Reading; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

A leading educational institution is seeking an Apprenticeship Business Support Officer to enhance their vibrant Apprenticeship Business Management team. The role involves overseeing business support operations and ensuring compliance with regulatory frameworks while managing relationships with stakeholders. Ideal candidates should have GCSEs in Maths and English, relevant business support experience, and the ability to work under pressure. The compensation is between £26,000 to £28,000 per annum with benefits.

Benefits

Flexible working arrangements

Generous holiday allowance

Qualifications

• Experience in apprenticeship facing roles or ESFA/DfE funded programmes.
• Ability to work to deadlines in a high-pressure environment.
• Experience with compliance requirements and external audits.

Responsibilities

• Oversee and manage apprenticeship business support operations.
• Collaborate to improve established processes within the apprenticeship provision.
• Act as the first point of contact for apprenticeship change enquiries.

Skills

Business support experience

Communication skills

Time management

Education

GCSE Maths and English Language Grade C or 4 or above

Job description

Apprenticeship Business Support Officer

Full time (35 hrs/wk), permanent

Split place of work between Horizons (Reading, Berkshire) and Home with up to 30 days per year spent at Horizons

Salary range £26,000 to £28,000 pa plus benefits

Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website.

We have a fantastic opportunity for someone to join our dynamic Apprenticeship Business Management team. You will be involved in a range of funding and compliance activities, aiding the effective operation of the University’s essential apprenticeship business processes. You will liaise with a range of stakeholders, support the smooth running of business operations and ensure the University remains compliant with regulatory frameworks.

Your accountabilities and responsibilities include:

• Oversee, manage and be responsible for allocated aspects of the University’s apprenticeship business support operations
• Collaborate with others, both internally and externally, to make recommendations for developments of established processes and procedures within the apprenticeship provision
• Work closely with employers and EPA Organisations to provide APC, gateway, and EPA data to ensure successful and timely completion of apprentice change of circumstance activities
• Act as the first point of contact for all apprenticeship change of circumstance enquiries, taking the initiative to screen, allocate and prioritise emails, telephone calls and correspondence, taking appropriate action where necessary

Our main requirements:

• GCSE Maths and English Language Grade C or 4 or above
• Recent business support experience in either an apprenticeship facing role or in a role linked to ESFA/DfE funded programmes
• Experience of undertaking work activity and controls processes which are subject to externally set compliance requirements and external audit/review
• Ability to work to deadlines and manage competing priorities in a highly pressurised environment

At University of the Built Environment we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.

We are a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. At The London School of Architecture, our students study onsite. Staff wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.

For the full job specification and contact details: https://www.ube.ac.uk/work-for-us/current-vacancies/

TO APPLY: Please send your CV, covering letter/email, and Recruitment Check Form to [e-mail] by no later than Wednesday 06 August 2025 at 17:00.

EQUALITY, DIVERSITY, AND INCLUSION

We champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.