apprentice within RDaSH

Rotherham Doncaster and South Humber NHS Foundation Trust; Doncaster; On-site; GBP 12,000 - 17,000; Full time

Job summary

The Rotherham Doncaster and South Humber NHS Foundation Trust is offering an apprenticeship to help you gain experience, learn work‑related skills and achieve a Level 3 qualification. You will spend about 20% training time and help improve patient experience across the Trust.

As part of the role you will support patients, carers and families, collect feedback, contribute to service improvements and work with the PALS and wider NHS teams in a caring, patient‑focused environment.

Qualifications

• English and Maths at level 2 or equivalent (GCSE 9-4 or A-C).
• NVQ level 3 in related subject or willingness to undertake a Level 3 Apprenticeship.
• Custody of patient feedback collection and reporting responsibilities described in the role.

Responsibilities

• Support patients, carers and families to share experiences of care.
• Assist with collection of feedback through surveys, interviews and patient stories.
• Support the PALS function alongside the Trust team.
• Encourage participation from under-represented groups.

Skills

Excellent listening

Communication skills

Empathy and compassion

Teamwork

Data handling

Online research

Education

English & Maths Level 2

NVQ Level 3 in related subject

Tools

Databases

Internet skills

Job description

As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work‑related skills and obtain all the tools needed to thrive. An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification. Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know‑how in order to embark on a successful and fulfilling career within the health service.

Main duties of the job The post holder will support patients, carers and families to share their experiences of care and ensure their voices contribute to service improvement across the Trust.

Key responsibilities include:

• Listening to patient, carer and family experiences and supporting them to share feedback, concerns, compliments and suggestions for improvement
• Supporting the delivery of the Patient Advice and Liaison Service (PALS) function alongside the Patient Safety, Carer & Community Team
• Encouraging participation from people whose voices are often under‑represented
• Assisting with the collection of feedback through surveys, interviews, patient stories and Care Opinion

Job description

The post holder will use their personal lived experience of health services, recovery, caring for someone with health needs, or accessing NHS services to help improve the experience of patients, carers and families. If you don't already have a Level 3 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 3 apprenticeship qualification [relevant to your role].

Essential

• English and Maths at level 2 or equivalent (GCSE 9-4 or A- C or functional skills level 2)
• NVQ level 3 in related subject or willingness to undertake a relevant Level 3 Apprenticeship

Desirable

• Customer care qualification
• Associated health related qualification (or working towards)

Experience Essential

• Personal lived experience of mental or physical health services, recovery, caring responsibilities, or supporting someone accessing services
• Experience of dealing with members of the public who may be distressed / demanding / have mental health problems or a learning disability
• Significant experience working with the NHS
• Experience of participating in patient forums, service user groups or peer support programmes
• Experience of delivering presentations or training
• Clinical knowledge/experience A/I

Experience Desirable

• Experience of dealing with members of the public who may be distressed / demanding / have mental health problems or a learning disability
• Significant experience working with the NHS
• Experience of participating in patient forums, service user groups or peer support programmes
• Experience of delivering presentations or training
• Clinical knowledge/experience

Knowledge Desirable

• Knowledge of / NHS background
• Knowledge of make up / footprint of Trust
• Knowledge of clinical governance
• Knowledge of mental health services and particularly Mental Health Act 1983
• Understanding of PALS, complaints, advocacy or patient experience systems

Skills Essential

• Excellent listening and communication skills; ability to build trusting relationships; empathy and compassion; understanding of recovery‑focused and person‑centred approaches
• Ability to process sensitive and complex information
• Competent user of databases
• Internet skills
• Strong negotiation, persuasion and problem‑solving skills
• Ability to manage own workload

Skills Desirable

• Understanding of evidence‑based healthcare
• Ability to work effectively with people in situations of conflict
• Presentation skills (public speaking)

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services. We are dedicated to the development of our people and hold a learning half day every month for our colleagues. We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values.

Please view our Strategy using the link below: https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website: https://www.rdash.nhs.uk/about-us/getting-involved/work-with-us/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more: https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here: https://www.nhsemployers.org/publications/tchandbook