Apprentice - Traffic Investigation Unit (18 month FTC)

West Midlands Police; Birmingham; On-site; GBP 18,000 - 22,000; Full time

Job summary

A regional law enforcement agency in Birmingham seeks a Business Support Assistant Apprentice. This 18-month role involves handling administrative tasks related to road safety, working with internal and external partners. Candidates should have strong interpersonal skills, excellent customer service ability, and proficiency in Microsoft applications. The successful candidate will join a supportive team focused on public service.

Benefits

Enhanced annual leave

Discounts on travel and leisure

Comprehensive wellbeing package

Responsibilities

• Triaging enquiries and managing 3rd party disclosure requests.
• Inputting case data and raising court postal requisitions.
• Managing correspondence related to Road Traffic Offences.
• Handling enquiries from public and agencies.
• Performing other administrative duties as required.

Skills

Interpersonal skills

Customer service skills

Microsoft applications

Report writing

Teamwork

Education

GCSE English Grade C/4 or above

GCSE Maths Grade C/4 or above

Job description

Overview

Please note this is an 18 month fixed term contract.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

The Role

An exciting opportunity has arisen to join the Traffic Investigation Unit at West Midlands Police as a Business Support Assistant Apprentice.

As a key member of the team, you shall routinely communicate with a significant number of internal and external partners and stakeholders by managing the administration which is generated from Road Traffic Offences which is key for keeping our roads safe.

From your first day with us you will be part of a policing family making a real difference. This role is constantly evolving and is perfect for someone looking to make the roads of the West Midlands safer.

Key Responsibilities

• Triaging enquiries as appropriate and dealing with 3rd party disclosure requests for civil claims from external agencies such as insurers and solicitors ensuring court orders are complied with in a timely manner.
• Inputting case data, raising court postal requisitions for Single Justice procedure and Police Led Prosecution courts inclusive of serving the relevant disclosure on defendants prior to the court hearing.
• Inputting collision data into systems and effectively manage all correspondence related to Road Traffic Offences - this includes generating letters and sending emails.
• To deal with enquiries from either the public /internal or external agencies that will provide the recipient with sufficient data and information to deal with the enquiry effectively.
• To carry out any other duties commensurate with the purpose and grading of the post that may be required.

Skills & Experience

• Excellent interpersonal skills with the confidence and ability to negotiate and influence others through verbal and written communication effectively and professionally.
• Excellent customer service skills.
• You will be expected to manage their own workload on a daily basis giving regard to legislative time frames and demand as well as being a confident decision maker who is able to interpret relevant legislation and guidance when considering the disclosure of information with minimal supervision
• You will be required to have contact with members of the public and professional bodies and be expected to represent the service in a professional and helpful manner and assist in the delivery of effective and efficient administrative support.
• Proficient in all Microsoft applications including Outlook, PowerPoint, Excel, and Word to fulfil role requirements.
• Experience in writing concise reports whilst maintaining close attention to detail to inform and update others.
• Work effectively in a team to achieve shared objectives, demonstrating awareness of individual differences and providing support as required.

Training and qualification

As an apprentice West Midlands Police will train you and you will undertake a Level 3 Business Administrator Apprenticeship which will include:

• Fully recognised apprenticeship qualification - Level 3 Business Administrator
• On-the-job competency training
• Training will be delivered online with occasional site visits by a vocational skills coach to assess you in the workplace.

Qualifications Required

• GCSE or equivalent English (Grade C/4 or above) essential
• GCSE or equivalent Maths (Grade C/4 or above) essential

Extra information

• The hours of work are 36.5hrs a week at times agreed by management Monday to Friday. The post is based at Lloyd House, Birmingham.
• This is an 18-month apprenticeship programme
• Upon successful completion of the apprenticeship, you will be able to apply for a permanent position if there is one available, but there is no guarantee
• You must be 18 years or older in order to apply

Location: Lloyd House, Birmingham

Vetting

Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical

Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

Interviews

Interview dates to be confirmed.

Contact

For further information regarding this role, please contact [e-mail]

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

West Midlands Police & Diversity

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities.

Benefits: By choosing to join West Midlands Police you will receive an enhanced benefits package including:

• Fair remuneration with progression opportunities, and access to a very competitive pension scheme
• Enhanced annual leave in additional to public holiday entitlements
• Discounts across travel, parking, daily costs of living and leisure activities
• A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs