Apprentice Trade Counter Sales Advisor

Graham Plumbers Merchant; Livingston; On-site; GBP 12,000 - 13,000; Full time

Job summary

Graham Livingston is offering an Apprentice Trade Supplier role, providing hands-on experience in both warehouse and trade counter operations while pursuing a Level 2 Trade Supplier Apprenticeship. You’ll start at the counter, assist customers, and learn stock handling and product knowledge.

You’ll be part of a decentralised team that runs its site with autonomy, with real opportunities to grow into management roles as you gain commercial experience and contribute to site performance.

Qualifications

• Motivated, dependable, and ready to learn by doing
• Enjoy working with people and delivering great service
• Curious about how businesses run and grow

Responsibilities

• Serve trade and retail customers at the counter and by phone
• Help pick and pack orders accurately and efficiently
• Receive and manage deliveries
• Keep the warehouse organised and safe
• Learn product knowledge and technical basics
• Support sales, logistics, and customer service as part of the wider site team

Skills

Customer service

Sales

Stock control

Teamwork

Job description

Salary: £8.40 per hour (rising to £9.20 after 6 months & Living Wage after 12 months)

Job Type: Full-time, Apprenticeship

Contract Type: Permanent

Location: Graham Livingston

Looking for More Than Just a Job? Start Your Career at the Heart of the Trade Industry with Graham Livingston, part of the largest independent networks of plumbing and heating merchants in the UK with over 320 sites nationwide.

Our business is built on a decentralised model, which means every team is trusted to run their site like it’s their own and gain the benefits of Profit Share by doing so.

As an Apprentice Trade Supplier, you’ll join a local team where your effort genuinely makes a difference - and where long-term, high-earning careers are built from the ground up.
You’ll gain hands-on experience across both warehouse and trade counter operations, while working toward your Level 2 Trade Supplier Apprenticeship.
This is more than an apprenticeship - it’s the first step in running your own business unit one day.

What You’ll Do

• Serve trade and retail customers at the counter and by phone
• Help pick and pack orders accurately and efficiently
• Receive and manage deliveries
• Keep the warehouse organised and safe
• Learn product knowledge and technical basics
• Support sales, logistics, and customer service as part of the wider site team

What You’ll Learn

With structured training and on-the-job coaching, you’ll cover:

• Sales and customer service in a trade environment
• Stock control, warehousing, and logistics
• Product knowledge across plumbing and heating
• Commercial thinking, teamwork, and operations
• Environmental awareness, legislation, and sustainability

Who You Are

• Motivated, dependable, and ready to learn by doing
• Enjoy working with people and delivering great service
• Like physical, hands-on work in a fast-paced environment
• Curious about how businesses run and grow
• Looking for long-term opportunity - not just a short-term job

Why This Role Is Different

At Graham, your apprenticeship isn’t just a learning opportunity - it’s a launchpad. Many of our managers and regional leaders started out on the counter or in the warehouse, just like you.
Because each site is run with autonomy, you’ll gain real commercial experience early - with the chance to influence how your site performs, grows, and succeeds.

£8.40 per hour (rising to £9.20 after 6 months & Living Wage after 12 months)