Apprentice Tenant Liaison Officer

Cenergist; Leeds; On-site; GBP 28,000; Full time

Job summary

Cenergist is seeking an Apprentice Tenant Liaison Officer to join their team in a full-time role. This position provides an opportunity to engage with residents on key projects, ensuring excellent customer service and compliance with data protection. Candidates will benefit from a supportive environment and pursue NVQ qualifications in customer service, contributing to sustainable energy solutions.

Benefits

Company Pension Scheme

Company Pension Salary Sacrifice Scheme

Health & Wellbeing Programme

Life insurance

Private dental insurance

Private medical insurance

Referral programme

Qualifications

• Knowledge of Microsoft Office software - Word, Excel, and Outlook.
• Ability to work independently and as part of a team.
• Good communication skills for building relationships.
• Interest in the construction and heating industries.

Responsibilities

• Support the delivery of key projects with excellent customer care.
• Build positive relationships with residents on the Heat Network project.
• Ensure residents are informed and comply with GDPR.

Skills

Good communication skills

Independent work

Teamwork

Knowledge of Microsoft Office

Education

Level 2 and Level 3 NVQ qualifications in customer service

Job description

London

About Us

At Cenergist, we provide energy and water efficiency solutions; our turnkey delivery process takes clients from concept stage to measured results so they can meet their Net Zero and sustainability goals.

Cenergist has established a reputation in the UK as a provider of choice for the public sector, utilities, and commercial clients based on quality and performance. Our success is underpinned by our values, which include a commitment to quality, collaboration, supporting each other, and embracing innovation. This role is a great opportunity to join a business that is constantly moving forward and pushing new technology with its work.

We are now looking for an Apprentice Tenant Liaison Officer to join us on a full-time, permanent basis.

This position is only open to residents within the borough of Kensington and Chelsea. Unfortunately, applicants outside this borough will not be considered.

The Benefits

• Salary of £27,010 per annum
• Company Pension Scheme
• Company Pension Salary Sacrifice Scheme
• Health & Wellbeing Programme
• Life insurance
• Private dental insurance
• Private medical insurance
• Referral programme
  
  

This is a fantastic opportunity for a people-focused individual with an interest in the construction and heating industries to join our passionate and forward-thinking team.

You will discover a supportive environment that champions your growth, offering the tools, guidance, and opportunities you need to thrive and unlock your full potential.

What's more, you'll have the chance to contribute to impactful projects, gaining valuable insight into sustainable energy solutions.

So, if you want to take the first step into a rewarding and impactful career, read on and apply today!

The Role

As an Apprentice Tenant Liaison Officer, you will support the delivery of one of our key projects by providing an excellent level of customer care.

Specifically, you will support the smooth running of the Heat Network project by building positive relationships between with residents.

Working with the Resident Liaison Officer, you will ensure residents are well informed, supported and involved throughout planned works.

Alongside your duties, you will study for Level 2 and Level 3 NVQ qualifications in customer service.

Additionally, You Will

• Arrange appointments with residents
• Oversee the procedure for resident complaints and respond to queries in a timely manner
• Ensure resident data is current and compliant with GDPR
  
  

About You

To be considered as an Apprentice Tenant Liaison Officer, you will need:

• Knowledge of Microsoft Office software - Word, Excel, and Outlook
• The ability to work independently and as part of a team to reach objectives
• Good communication skills and confidence in building relationships
• An interest in the construction and heating industries
  
  

Other organisations may call this role Resident Liaison Apprentice, Customer Liaison Assistant, Apprentice Housing Officer, Tenant Engagement Assistant, or Junior Housing Liaison Officer.

Webrecruit and Cenergist are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to begin your career as an Apprentice Tenant Liaison Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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