Apprentice Technical Support Engineer

HomeServe Membership Ltd; Walsall; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading home services company in Walsall is seeking an Apprentice Technical Support Engineer to provide IT support to colleagues. This entry-level position offers a chance to gain hands-on experience while working towards a recognized qualification. Ideal for those with a genuine interest in IT, you will resolve technical queries and learn under the guidance of experienced team members.

Qualifications

• A genuine interest in IT and technology.
• Strong problem-solving skills and a willingness to learn.
• Good communication skills and a helpful, customer-focused approach.

Responsibilities

• Be the first point of contact for IT support.
• Log and track all incidents in the IT system.
• Learn to resolve common IT issues like password resets.

Skills

Problem-solving skills

Good communication skills

Team collaboration

Education

GCSEs in English and Maths

Job description

HomeServe are currently recruiting for an Apprentice Technical Support Engineer to join our Technology & Change Team in Walsall. This is an exciting opportunity to start your career in IT, gaining valuable hands-on experience while working towards a recognised qualification.

This role will be 100% office based, providing direct support to our colleagues with their technical queries and issues. The primary purpose of the Apprentice Technical Support Engineer is to assist users across HomeServe Membership Ltd with their IT needs, including hardware, software and access queries.

You will be supported by our experienced IT team, learning how to log, troubleshoot and resolve incidents while developing your technical knowledge. You'll work closely with the 1st Line Internal IT team and wider technical teams, building up your skills and confidence across a variety of IT support areas.

Responsibilities:

• Be the first point of contact for colleagues needing IT support.
• Log and track all incidents and service requests in the IT system.
• Learn how to resolve common IT issues, such as password resets, basic software installs and equipment setup.
• Provide support via phone, email, chat and in person.
• Escalate issues to more experienced team members when required.
• Contribute to knowledge base articles and user guides.
• Gain experience in supporting desktop and mobile devices.
• Develop an understanding of IT processes, security and customer service.

Requirements:

• A genuine interest in IT and technology.
• Strong problem-solving skills and a willingness to learn.
• Good communication skills and a helpful, customer-focused approach.
• Ability to work well in a team environment.
• GCSEs (or equivalent) in English and Maths - a keen interest in IT is more important than prior experience.

A clear progression path within our Technology & Change team is available.