Apprentice Registration Support Assistant

Hoople Limited; Hereford; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading company in the public service sector is seeking an Apprentice Registration Support Assistant based at the Hereford Register Office. This dynamic role includes providing administrative support and high-quality customer service during key life events such as births and marriages, ensuring sensitivity and accuracy in a supportive team environment.

Benefits

Generous Annual Leave

Employee Assistance Programme 24/7

Flexible working arrangements

Payment of professional membership fees

Access to retail and leisure savings

Qualifications

• Good empathetic communication and listening skills required.
• Ability to maintain high standards of accuracy and attention to detail.
• Flexible to the emotional needs of customers.

Responsibilities

• Provide high quality service to customers at the register office.
• Support the registration team with administrative tasks.
• Answer enquiries from customers face to face, by phone, and by email.

Education

Level 2 Customer Service Practitioner Apprenticeship

Job description

About The Role
Contract: Apprenticeship until28/02/2027
Salary: £25,183 - £27,269 per annum
Hours: 37
Location: Hereford
Closing Date:04/08/2025
Interviews: w/b 11/08/2025
Do you enjoy engaging with the public?
Are you a good, empathetic communicator and listener?
We are looking to recruit to a new post of Apprentice Registration Support Assistant to join our team at Hereford Register Office. The Registration Service plays a unique role in the local community, providing a service to a range of customers at key moments in their lives, registering births, deaths, marriages and civil partnerships.
The post is for up to an 18 month period where you will also study for the Level 2 Customer Service Practitioner Apprenticeship.
Details of the apprenticeship can be found here Customer service practitioner / Skills England
You will utilise your excellent people skills to provide a high quality service to those wishing to attend an appointment or organise a ceremony.The role demands high standards of accuracy, attention to detail, and the willingness to work within a legal framework. Above all, it requires the ability to be sensitive and flexible to the needs of the public at life changing and emotional times in what can sometimes be a high pressure environment.
This is a rewarding role offering great personal satisfaction, where you will have the opportunity to meet and support a hugely diverse range of people. If you are looking for a rewarding and varied role where no two days will be the same then this could be the role for you.
The role is based at our Hereford Register Office and provides back office and administrative support to our registration and ceremonies teams, as well as answering enquiries from customers both face to face, by phone and by email. Customers you will be supporting include those registering a birth, death, marriage or civil partnership; organising their marriage, civil partnership, vow renewal or baby naming ceremony; or becoming a British citizen.
Benefits of working for Herefordshire Council:
A competitive salary, generous holiday entitlement, and access to our contributory pension andstaff benefits scheme, which includes:

• PensionScheme Enrolment in the Local Government (LGPS)
• Generous Annual Leave:31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum
• Flexible working:flexi-time, job-share, part-time hours and, in some instances, home working
• Employee Assistance Programme:24/7 access to support and counselling
• Payment ofprofessional membership fees
• Pick your perks– our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
• Those who indicate in their supported statement that they serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, or their families. This is part of our pledge to support the Armed Forces Covenant;
• Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supportingyoung people leaving our care.

Please refer to the Job Description and Person Specification for more details of this role.
To apply, please submit your CV and complete thesupporting statement within the application form, referring to the job description & person specification, detailing how you meet the specific requirements of the role.
The Council plan sets out how we will make our contribution to achieving a better and more successful Herefordshire, please see the link below to find out more:
Herefordshire Council Plan 2024-28
You will maintain a working knowledge of relevant legislation, complying at all times with national standards, service standards and best practice. Full training will be provided.
Our current team will happily tell you how friendly our team is. We strive to work together, interact and problem solve in order for you to achieve your best and feel fully supported. You will be part of a team who strive for excellence, working in a supportive and flexible environment.