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Apprentice Property Services Advisor

CONNELLS GROUP

Birkenhead

On-site

GBP 20,000 - 30,000

Full time

30+ days ago

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Job summary

An established industry player is offering an exciting apprenticeship for a Property Services Advisor. This role is perfect for driven individuals eager to kick-start their career in the property sector. You will gain hands-on experience while supporting experienced Property Managers and ensuring exceptional service for landlords and tenants. With a focus on customer satisfaction, you will learn to coordinate repairs, manage queries, and contribute to maintaining high service levels. This opportunity also provides access to valuable training and benefits, making it an ideal starting point for your career in estate agency and property services.

Benefits

On-the-job training
Discounts on products and services
24/7 Employee Assistance Programme
Discounted medical assessments
20% discount on fitness memberships

Qualifications

  • Customer service experience is essential for this role.
  • Strong communication and organizational skills are required.

Responsibilities

  • Assist in coordinating repairs and maintenance for customers.
  • Support Property Managers with safety inspections and queries.

Skills

Customer focused
Telephony skills
Resilience
Organizational skills
Communication skills
IT literacy

Education

No formal education required

Tools

MS Office
Email systems

Job description

Apprentice Property Services Advisor

Are you a driven and enthusiastic individual looking to kick-start your career in Estate Agency and Property? If you're eager to gain hands-on experience in the property industry and have a passion for delivering exceptional customer service, then this apprenticeship opportunity is perfect for you!

As an Apprentice Property Services Advisor, you will have the chance to learn from our experienced Property Managers and develop valuable skills that will set you up for success. You will be an integral part of our Property Management team, ensuring our landlord and tenant customers receive the highest level of service throughout their tenancy.

Key Responsibilities of an Apprentice Property Services Advisor
  1. Assist in coordinating repairs and maintenance, providing timely updates to customers.
  2. Support Property Managers in organising safety inspections and managing remedial works.
  3. Liaise with landlords and tenants to address queries and concerns promptly and courteously.
  4. Contribute to negotiations regarding end-of-tenancy deposit returns.
  5. Participate in partnership calls with colleagues and welcome calls with new customers.
  6. Maintain service levels, meet deadlines, and strive to achieve key performance indicators (KPIs).
Skills and Experience of an Apprentice Property Services Advisor
  1. Customer focused and comfortable in a telephony based role.
  2. Resilient, positive, numerate and detail oriented.
  3. Organised and able to prioritise workload in a fast-paced environment.
  4. Keen interest in learning and keeping up to date with industry changes.
  5. Excellent verbal and written communication skills.
  6. IT literate (MS Office, internet, email systems).
Benefits of the Apprenticeship Property Services Advisor
  1. Gain valuable on-the-job training and experience in the property industry.
  2. Access discounts on various products and services, including electrical and travel.
  3. Benefit from a 24/7 Employee Assistance Programme for personal support.
  4. Receive discounted medical assessments through Nuffield Health Screening.
  5. Get a 20% discount on Nuffield Health & Fitness club memberships across the UK.

Joining our team means becoming part of the Connells Group, a leading estate agency and property services provider in the UK. With a rich history dating back to 1936 and a network of over 1,250 branches, we offer a diverse range of residential sales and lettings expertise, alongside other services like new homes, mortgage services, and surveying.

At Connells Group UK, we foster an inclusive and diverse working environment. We welcome applications from all qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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