Apprentice Pension Officer

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 18,000 - 22,000; Full time

Job summary

A healthcare organisation in the UK is seeking an enthusiastic Apprentice Pensions Officer to manage NHS Trust pension members. The role includes providing expertise on the NHS Pension Scheme, processing payroll, and ensuring compliance with deadlines. Ideal candidates are organised and possess excellent communication skills while being committed to supporting a diverse workforce.

Benefits

Ongoing training and development

Qualifications

• Candidates must not already have a qualification in the specific apprenticeship standard.
• Must reside in the UK for 3 years or have a valid visa.
• Experience in NHS Pensions is desirable but not essential.
• Great organisational skills and ability to prioritise workload.
• Pleasant telephone manner and calming communication.

Responsibilities

• Manage an allocated section of NHS Trust pension members.
• Ensure efficient delivery of service and meet deadlines.
• Process payroll and handle pension records accurately.
• Relate terms and conditions of service to pensions.
• Provide and receive complex or sensitive information.

Skills

Excellent communication skills

Organisational skills

Ability to understand complex legislation

IT knowledge (Word, Excel, Outlook)

Job description

Overview

University Hospitals Birmingham are recruiting for an enthusiastic and hardworking Apprentice Pensions Officer to join their Pensions Team based in Five Ways. As a Pensions Officer you will be allocated a section of pension members that you will look after, supporting them by providing subject matter expertise on the NHS Pension Scheme. You will work with the team to ensure an efficient and exceptional delivery of the service. You will be expected to prioritise your own workload to ensure timely completion meeting strict deadlines. Using the systems for processing the payroll and viewing/amending pension records, you would be responsible for the managing and preparation, input and checking of an allocated section of NHS Trusts. This will involve basic and complicated calculations and include the provision and receipt of sensitive and critical information.

Responsibilities

• Manage an allocated section of NHS Trust pension members, providing subject matter expertise on the NHS Pension Scheme.
• Work with the team to ensure efficient delivery of the service and prioritise your own workload to meet deadlines.
• Use systems for processing payroll and viewing/amending pension records; responsible for the managing and preparation, input and checking of an allocated section of NHS Trusts, involving basic and complex calculations and handling sensitive information.
• Relate terms and conditions of service to the Pension environment (e.g. Agenda for Change, Trust policies, Local agreements and statutory legislation).
• Provide and receive complex or sensitive information using developed interpersonal and communication skills with empathy.
• Ensure work relating to pensions meets Audit and Standing Financial Instructions.

Qualifications and Eligibility

• Candidates must not already have a qualification in the specific apprenticeship standard.
• They must have resided in the UK for 3 years; if on a visa, the visa must cover the duration of the apprenticeship.
• Previous NHS Pensions experience is desirable but not essential; training will be provided.
• You will be organised, efficient, able to prioritise your own workload and ensure all tasks are completed on time.
• You will need excellent communication skills with a calming and pleasant telephone manner.
• The ability to understand complex legislation and a sound knowledge of IT packages such as Word, Excel and Outlook are essential.
• Above all you will be enthusiastic and hardworking.

Team Size and Service Scope

• The 20 staff that make up our Pensions Department provide a pension service to the 26,000 staff at UHB and for 25 other NHS Trusts, meaning we provide a service to 130,000+ NHS Pension members.

Culture and Development

We work together to support each other, providing ongoing training and development. We actively encourage our staff to develop their skills and progress. We encourage our team to be motivated, dedicated and hard-working.

Organisation Vision

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. We want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.