Apprentice Payroll Officer

Government jobs, apprenticeship; East Midlands; On-site; GBP 15,000; Full time

Job summary

A leading healthcare provider in the East Midlands is seeking a Payroll Administrator apprentice to deliver effective payroll services. You will ensure compliance with payroll regulations and provide excellent customer service to staff regarding pay. Ideal candidates will have GCSEs in Maths and English, and possess strong communication and IT skills. This role offers a potential full-time position upon completion of the apprenticeship.

Qualifications

• GCSE in Maths and English (grade 5/B or above) required.
• Strong communication and IT skills are essential.
• Attention to detail and organisation are key.

Responsibilities

• Ensure correct processing of payroll according to regulations.
• Liaise with external agencies regarding employees' pay.
• Monitor payroll data input and assist with employee queries.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Problem solving skills

Administrative skills

Number skills

Logical

Initiative

Non judgemental

Patience

Education

GCSE in Maths and English (grade 5/B or above)

Tools

MS Excel

Job description

Summary: The provision of an effective and efficient Payroll Service to all employees in the Trust across the whole range of professions working within the health according to specified deadlines as required by the Trust.

Wage: £14,762.99 a year

Hours: Monday to Friday, 9am to 5pm, 37 hours 30 minutes a week

Start date: Monday 13 October 2025

Duration: 1 year 4 months

Positions available: 1

What you'll do at work

• To have full knowledge of all statutory regulations, payment and calculations relating to Payroll, keeping up to date with any changes, to ensure correct payment/ deductions are made to employees in line with legal requirements
• Action information and data provided by the Trust in electronic and manual form and in accordance with the Trust policies and procedures to ensure the provision of payment of salaries is accurate and that deadlines are achieved
• Be responsible for paying a specific varied group of staff in order to meet A4C, M & D and Trust terms and conditions of employment
• Liaise with external agencies such as Inland Revenue, Department of Work and Pensions, Banks, Building Societies and Solicitors to provide information as required relating to employees pay in a timely and efficient manner
• Liaise with staff of all disciplines on matters relating to pay ensuring a high standard of customer service
• Monitoring and input sickness, maternity, paternity etc.
• Monitor overpayments to employees including calculation and administration
• Dealing with underpayments including calculating payments to be made by cheque and chaps ensuring this is reclaimed in the following months
• To participate in Drop-in Days and Staff Inductions to help employees discuss any queries they have regarding their pay
• To work with the Trust on new IT solutions relating to pay including E-Rostering and ESR Manager Self Service
• To undertake training with development to enable purpose to be fulfilled to highest standard
• To undertake any other duties which may be reasonably regarded as within the nature of the duties, responsibilities and grade of the post defined, subject to the proviso that appropriate training and support is given

Where you'll work

The Johnson Building Locomotive Way, Pride Park, Derby, DE24 8JE

Training provider

EMA TRAINING LIMITED

Training course

Payroll administrator (level 3)

What you'll learn

• gather, analyse and process payroll data and information
• resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
• deal with complaints, following processes and escalating complex situations
• meet client or customer needs in line with service level agreements
• provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
• adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
• select appropriate media for communication etc recognising the advantages and risks related to each method
• escalate concerns relating to deadlines in a timely manner, suggesting solutions
• use the appropriate communication media for each stakeholder for each situation. Examples may include 'phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
• Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
• develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
• use computerised payroll software and spreadsheet packages such as MS Excel
• use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)

Requirements

Essential qualifications

GCSE in Maths and English (grade 5/B or above)

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Initiative
• Non judgemental
• Patience

About this employer: University Hospitals of Derby and Burton NHS Foundation Trust was formed on 1 July 2018, bringing together five hospital sites in Derby and Burton. Our aim is to bring together the expertise of our 12,300 staff to provide the highest quality care to patients within Derbyshire and South East Staffordshire.

After this apprenticeship: Opportunity for a full-time position within the team upon completion of the apprenticeship programme.