Apprentice Payroll Officer

Government jobs, apprenticeship; Derby; On-site; GBP 16,000; Full time

Job summary

A dynamic payroll service provider is looking for an Apprentice Payroll Officer in Derby. This role offers a hands-on experience in maintaining payroll processes, working directly with clients, and developing essential communication and administrative skills. Ideal for a team player with a numerical mindset. The apprenticeship provides a clear pathway to full-time employment upon completion.

Benefits

Onsite parking

Excellent public transport routes

Close to local amenities

Positive team culture

Responsibilities

• Maintain a client base.
• Accurately produce payrolls using software.
• Update Client Database information.
• Communicate professionally with clients.
• Provide accurate advice on payroll legislation.
• Handle correspondence from authorities and clients.
• Perform general office administration.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Number skills

Analytical skills

Logical

Initiative

Non judgemental

Education

5 GCSE's including Maths and English (grade 5/B or above)

Job description

Summary
An exciting opportunity has arisen for an Apprentice Payroll Officer to join a vibrant outsourced payroll business based on Pride Park Derby! If you view yourself as a team player with a numerical mindset, then we want to hear from you!

Wage
£16,000 a year

Check minimum wage rates (opens in new tab)

Training course Payroll administrator (level 3)

Hours Monday to Friday, 9am to 5pm
37 hours a week

Start date
Monday 25 August 2025

Duration
1 year 4 months

Positions available
1

Work
Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.

What you'll do at work

Main Responsibilities and Duties of the post

• Work towards maintaining a client base
• Accurately produce payrolls on a daily basis using the payroll
  software
• Update and maintain the information on the Client Database
• Have a professional manner when dealing with clients via
  phone, office or email
• Provide accurate advice concerning HMRC legislation and
  general payroll information
• Deal with incoming and outgoing correspondence from local authorities, HMRC and clients
• Perform general office administration duties
• Liaise with the Senior Payroll Officer to resolve client queries
• Attend and contribute to staff meetings
• Observe and implement all company internal policies and
  procedures
• The particular duties and responsibilities of this post may vary
  from time to time without changing the general character of the
  duties or level of responsibility involved

Where you'll work

20 ROYAL SCOT ROAD
PRIDE PARK
DERBY
DE24 8AJ
Training
Apprenticeships include time away from working for specialist training. You'll study to gain professional knowledge and skills.

Training provider

EMA TRAINING LIMITED

Training course

Payroll administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn
Course contents

• gather, analyse and process payroll data and information
• resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
• deal with complaints, following processes and escalating complex situations
• meet client or customer needs in line with service level agreements
• provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
• adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
• select appropriate media for communication etc recognising the advantages and risks related to each method
• escalate concerns relating to deadlines in a timely manner, suggesting solutions
• use the appropriate communication media for each stakeholder for each situation. Examples may include 'phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
• Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
• develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
• use computerised payroll software and spreadsheet packages such as MS Excel
• use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
• gather, analyse and process payroll data and information
• resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
• deal with complaints, following processes and escalating complex situations
• meet client or customer needs in line with service level agreements
• provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
• adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
• select appropriate media for communication etc recognising the advantages and risks related to each method
• escalate concerns relating to deadlines in a timely manner, suggesting solutions
• use the appropriate communication media for each stakeholder for each situation. Examples may include 'phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
• Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
• develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
• use computerised payroll software and spreadsheet packages such as MS Excel
• use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)

Training schedule

The Level 3 Payroll Administrator standard is delivered in two elements; the CIPP (Chartered Institute of Payroll Professionals) knowledge units and work based projects designed by the provider, to meet employer needs.

The knowledge units outlined below are delivered via the CIPP online learning platform:

• National Insurance
• PAYE
• Statutory Sick Pay (SSP)
• Statutory Parental Leave
• Statutory Deductions

You will complete a knowledge check at the end of each unit, which will test your skills. The projects issued by the provider are as follows:

• Business and Customer Awareness
• Payroll (Core)
• Payroll (Pensions for payroll)
• Payroll (Technical)
• Regulation and Compliance
• Systems and Processes

Requirements
Essential qualifications

GCSE in:

5 GCSE's including Maths and English (grade 5/B or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Initiative
• Non judgemental

About this employer
DD Payroll is a trusted payroll bureau with a strong social mission. As a trading arm of The Disability Syndicate, a social enterprise, we have been delivering ethical and reliable payroll solutions since 2004. We specialise in supporting people who receive Direct Payments and Personal Health Budgets, as well as organisations in the public and social good sectors. Owned by Disability Direct, we draw on decades of lived experience in social care to provide payroll services that are not just accurate and compliant, but also person-centred and compassionate. At DD Payroll, we believe payroll isn't just about numbers-it's about supporting independence, choice, and peace of mind for those who rely on care and those who provide it.

https://ddpayroll.co.uk/ (opens in new tab)

Company benefits

Onsite parking Fantastic public transport routes Close to local pubs & well-being facilities Fantastic team dynamic and culture within the workplace
After this apprenticeship

Opportunity for a full time position within the team upon completion of the apprenticeship programme

Ask a question
The contact for this apprenticeship is:

EMA TRAINING LIMITED

Jess Mitchell

[e-mail]

The reference code for this apprenticeship is VAC1000334635.
Apply now
Closes in 17 days (Monday 18 August 2025 at 11:59pm)

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